Team Lead

3 weeks ago

Mumbai, India Integrated Personnel Services Limited Full time

Education: Graduate or higher

Skills: Operations management, Lean/Six Sigma, Operational Risk Management, Insurance certification preferred

Job Role : Team Leader (Back Office)

Experience: 15+ years with 6+ years in operations management in a global organization

Location: Mumbai/Kolkata

Abilities: Influencing, coaching, structured thinking, problem solving, handling ambiguity, personal discipline, high result orientation


Key Responsibilities:

  • Primary responsibility to manage Pensions Servicing offshore operations team
  • Leading teams with multiple front-line and mid-level managers, using the Continuous Improvement (CI) methodology, locally and virtually by providing appropriate direction, coordinating department activities, monitoring employee and department performance, formulating and implementing action plans
  • Effectively leads by helping to develop and implement the strategic plan, goals, and objectives of the department. Coordinating activities to positively align with and contribute to the shared vision, values of the organization. Serves as a role model displaying and instilling an environment of trust, transparency and integrity through coaching, enabling, and empowering leaders to maximize their potential growth
  • Effectively communicates, educates, and influences stakeholders, department employees, vendors, agents, and customers on complex business issues, prepares and delivers presentations, participates on/leads task forces/committees, hosts upward communications, and answers inquiries requiring interpretation of policies/procedures
  • Initiates/evaluates research to develop/acquire more cost-effective procedures, services, and technologies utilizing Continuous Improvement management system. Provides oversight during implementation and modification, coordinates efforts of multiple departments, objectives, and/or vendors, sets priorities and recognizes teams as they solve problems and achieve common goals
  • Objectively leads with analytics, applying managerial judgement using a problem driven approach and thorough planning. Identifies business issues that require the use of analytics, analyzes available data, and determines next steps as applicable within the short term and long-term business plan


Functional Skills:

  • In-depth knowledge and experience in insurance and Policy life cycle required.
  • Excellent process design principles, analytical mindset, and systems thinking
  • Strong technical vision and knowledge of industry trends; provide direction to enable the team and organization to make long term decisions and choices
  • Demonstrated project management experience with ability to collaborate amongst multiple stakeholders, internal and external, local, and global
  • Experience leading process development with Continuous Improvement, Lean, or Six Sigma
  • Ability to lead and influence employee engagement and cultural objectives through effective role modelling, clear messaging, and holding teams accountable
  • Effective resource leadership to include effective hiring, coaching, development, and performance management


If interested please share your resume at arshita.shetty@ipsgroup.co.in

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