Genesys Cloud Bot Developer
21 hours ago
ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our customer service capabilities across IVR, web, and social channels, and in integrating bots with our knowledge base and transaction history systems.Key ResponsibilitiesDesign and implement Dialog Engine Bot Flows for IVR and digital channels.Develop and maintain routing strategies using Genesys Architect.Integrate bots with enterprise knowledge base APIs and transaction history systems.Ensure multi-channel support (voice, chat, web messaging, WhatsApp, social).Collaborate with AI/ML engineers on intent recognition and fallback handling.Conduct end-to-end testing of bot flows.Provide ongoing optimization of conversational flows.Required Qualifications3+ years of hands-on experience with Genesys Cloud CX (Architect, Dialog Engine Bot Flows, Routing).Strong knowledge of IVR design, call flows, and digital messaging channels.Experience with APIs, JSON, REST integrations.Understanding of contact center KPIs (deflection, resolution rate, CSAT).Ability to collaborate with cross-functional teams (AI, backend, QA, training).
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Genesys Cloud Bot Developer
18 hours ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at dineshkumar.s@acldigital.com Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment....
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Genesys Cloud Bot Developer
16 hours ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in...
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Genesys Cloud Bot Developer
19 hours ago
india ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This...
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Key Bot Developer Role
19 hours ago
india beBeeDeveloper Full timeRole OverviewGenesys Cloud Bot DeveloperA premier opportunity has emerged for an experienced Genesys Cloud Bot Developer to join a leading customer service solutions provider. As a pivotal role, this position will focus on designing, building, and optimizing intelligent IVR and chatbots within the Genesys Cloud CX environment.The ideal candidate will possess...
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Genesys Developer
3 weeks ago
India Glansa Associates Full timeJob Title: Genesys Developer Location: REMOTE, India Job Description: • Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. • Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...
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Genesys Developer
3 weeks ago
India Glansa Associates Full timeJob Title: Genesys DeveloperLocation: REMOTE, IndiaJob Description:• Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...
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[Apply Now] Genesys Cloud Developer
4 weeks ago
Delhi, India Tata Consultancy Services Full timeJob Description Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview:...
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Software Engineering Lead
17 hours ago
Bengaluru, India Optum Full timeJob Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion,...
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Telecom Engineer- Genesys Cloud
4 weeks ago
Hyderabad, India TP Full timeJob Description Mandatory Technical Skills: - Experience administrating and supporting Genesys Cloud. - Exp in Inbound and outbound Call management on Genesys Cloud - Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. - Experience in understand and...
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Genesys Solution Consultant
4 weeks ago
India Inspiredge IT Solutions Full timeJob Description Key Responsibilities - Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients. - Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements. - Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call...