Genesys Engineer

2 days ago

Hyderabad India TP Full time

Job Description Key Responsibilities: - Collaborate with stakeholders to gather requirements and translate them into effective technical solutions. - Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development. - Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation. - Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements. - Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities. - Provide ongoing support and troubleshooting for Genesys Cloud environments. - Monitor system performance, ensure high availability, and conduct regular system optimizations. - Document designs, configurations, and operational procedures. - Train and mentor internal teams on Genesys Cloud capabilities and best practices. - Stay up to date with Genesys Cloud features and updates, applying new knowledge to enhance platform capabilities. Qualifications (in order of priority): - Extensive experience with API development and web services (REST, SOAP). - Knowledge of outbound campaign management and dialing modes (predictive, progressive, preview). - Hands-on experience with scripting languages (JavaScript, Python) for automation and customization. - Excellent problem-solving skills and attention to detail. - Strong communication skills and ability to work collaboratively with technical and non-technical teams. - Proven experience in deploying and managing Genesys Cloud CX platforms. - Strong understanding of cloud-based contact center architecture and components. - Experience with IVR design, call flow development, routing strategies, and omnichannel solutions. - Genesys Cloud certifications (such as Genesys Cloud Certified Professional) are a plus.

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