Key Account Manager
4 weeks ago
Job description
Position Title: Account Manager
Location: Mumbai
Reports To: Managing Director
Job Overview
As an Account Manager specializing in Real Estate/Hospitality, you will be responsible for managing and nurturing relationships with our key clients. With at least 6 years of experience in account management/client facing roles, you will play a critical role in driving customer satisfaction, retention, and growth by ensuring that clients derive maximum value from our products and services.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-lasting relationships with key stakeholders.
- Account Growth: Identify opportunities for upselling and cross-selling additional features or services to existing clients, contributing to revenue growth.
- Onboarding and Training: Guide new clients through the onboarding process, ensuring they understand how to effectively utilize our AV solutions.
- Performance Monitoring: Regularly monitor client usage patterns and system performance to proactively identify areas for improvement and optimization.
- Issue Resolution: Address client inquiries and resolve any issues that arise in a timely manner, coordinating with internal teams as necessary.
- Strategic Planning: Collaborate with clients to develop strategic plans that align their business goals with our solutions, ensuring ongoing success.
- Reporting and Documentation: Prepare regular reports on account status, including usage metrics, renewal timelines, and feedback on product performance.
- Collaboration with Internal Teams: Work closely with sales, product development, and customer support teams to ensure client needs are met and expectations exceeded.
Required Skills and Qualifications
- Experience: Minimum of 6 years in account management or related customer-facing roles within the Facilities Management/Hospitality industry.
- Communication Skills: Excellent verbal and written communication skills; ability to present information clearly and persuasively to various audiences.
- Analytical Skills: Strong analytical abilities to assess client needs and usage data, providing actionable insights for improvement.
- Problem-Solving Skills: Proven track record of effectively resolving client issues while maintaining a positive relationship.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
- Experience working in a fast-paced startup environment is a plus.
- Knowledge of industry trends and best practices in account management.
Additional Information
- Opportunity to be part of a 1-10 growth journey.
- Ability to travel occasionally for client meetings or industry events may be required.
- A proactive approach to identifying opportunities for improvement and innovation within the account management process.
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