Zonal Head

4 weeks ago


Chennai, India Corphive Full time

 Responsible for monitoring & managing the Existing to Bank Book of Zone.

 Responsible for execution of Client Engagement Activities in the zone.

 Locate areas of improvement and propose corrective actions that meet

challenges and leverage growth opportunities.

 Working on the key metrices such as Product Per Customer, Digital

Penetration, and other enablers.

 Share knowledge with other branches and head office on effective

practices, competitive intelligence, business opportunities and needs.

 Address customer and employee satisfaction issues promptly.

 Adhere to high ethical standards and comply with all regulations/

applicable laws.

 Network to improve the presence and reputation of the branch and Bank.

 Stay abreast of competing markets and provide reports on market

movement and penetration.

 Establish the Bank and the brand in the assigned territories.

 Ensuring that resources Cultivate relationships with individual and

corporate customers.

 Managing customer centric operations & ensuring customer satisfaction


by achieving delivery & service quality norms.

 Evaluate the growth strategy based on competitor analysis and feedback

from different channels/customers.

 Recommend process changes in order to improve service efficiency and

quality across the branch network.

 Facilitate a customer centric approach to achieve/exceed the defined

targets.

 Monitor key parameters on employee productivity, hiring quality and

attrition rates and make necessary improvements.

 Enable all channel to drive growth targets by providing necessary support.

 Ensuring ETB Book growth as per business plan.


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