Zonal Head

1 week ago


Chennai, Tamil Nadu, India Corphive Full time

Join our team as a Zone Manager at our reputable Bank

  • Responsible for monitoring and managing the Existing to Bank Book of the Zone.
  • Execution of Client Engagement Activities in the zone.
  • Identify areas of improvement and propose corrective actions that address challenges and tap into growth opportunities.
  • Focus on key metrics such as Product Per Customer, Digital Penetration, and other enablers.
  • Share knowledge with other branches and the head office on effective practices, competitive intelligence, business opportunities, and needs.
  • Address customer and employee satisfaction issues promptly.
  • Adhere to high ethical standards and comply with all regulations and applicable laws.
  • Network to enhance the presence and reputation of the branch and Bank.
  • Keep updated on competing markets and provide reports on market movements and penetration.
  • Establish the Bank and the brand in the assigned territories.
  • Cultivate relationships with individual and corporate customers to optimize resources.

Manage customer-centric operations and ensure customer satisfaction by achieving delivery and service quality norms.

  • Evaluate growth strategy based on competitor analysis and feedback from various channels and customers.
  • Propose process changes to enhance service efficiency and quality across the branch network.
  • Promote a customer-centric approach to meet or exceed defined targets.
  • Monitor key parameters on employee productivity, hiring quality, and attrition rates, making necessary improvements.
  • Empower all channels to achieve growth targets by offering essential support.
  • Ensure Existing to Bank Book growth aligns with the business plan.

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