AI Platform Specialist

3 days ago


Hyderabad, Telangana, India Genpact Full time

AI Platform Specialist

Location: Hyderabad

Experience: 4-8 years

Immediate joiners preferred.

Kindly share resume to nsenthil.kumar@genpact.com with sub of "AI" along with notice period.

In this role, Candidate is expected to support and enhance high-performance AI services. These are highly technical, hands-on roles focused on customer, application, and platform support of AI-focused workloads.

As an AI Platform Specialist, these roles will provide application and GPU support. The team will deliver Tier 1 and Tier 2 support to developers and engineers while collaborating closely with Tier 3 and 4 platform teams and vendors for issue resolution. The roles require user knowledge of Kubernetes, virtualization, and cloud-native technologies as well as operator knowledge of GPUs and other AI supporting services. Each specialist should have a focus on customer service along with goals of reliability, scalability, and performance.

Responsibilities


• Platform Support & Incident Response:

Ø Provide Tier 1 & Tier 2 support for AI-driven applications and workloads.

Ø Troubleshoot and resolve issues related to Kubernetes deployments, GPU utilization, and service performance.

Ø Collaborate with Tier 3+ teams, including Kubernetes engineers and external vendors, to escalate and resolve complex issues.


• Kubernetes & Cloud-Native Operations:

Ø Full adoption, creation, and integrations into automated services using Helm, Ansible, Terraform, etc.

Ø Deploy, manage, and support containerized AI workloads on Google Anthos-powered Kubernetes clusters.

Ø Ensure adherence to pod security policies, automated rollouts/rollbacks, and best practices for scalable and secure Kubernetes environments.


• GPU Infrastructure & AI Services Management:

Ø Optimize and support GPU-enabled workloads including CUDA and other AI acceleration frameworks.

Ø Assist in the installation, configuration, and support of AI coding assistants (e.g., Codeium).


• Observability & Documentation:

Ø Maintain detailed operational documentation, runbooks, and troubleshooting guides.

Ø Utilize monitoring/logging tools like New Relic, Big Panda, Prometheus, Grafana, and other observability frameworks.


• Process Improvement & Collaboration:

Ø Work cross-functionally with developers, IT teams, and vendors to ensure seamless deployment and support of AI services.

Ø Contribute to CI/CD pipelines, automation, service, and security best practices.

Ø Track and communicate work through task management platforms (ServiceNow and Jira).

Qualifications we seek in you


• Bachelor's degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required.


• Hybrid Cloud – In-depth knowledge of private (on-premises) and public (GCP & AWS) cloud architectures and services.


• AI/ML Software – Developer experience with DevOps practices (Git, Jenkins, etc.) as well as working with AI/ML engineers and data scientists.


• AI/ML Hardware – Experience deploying, supporting, and optimizing on-premises and cloud GPUs (NVIDIA & AMD) enabled infrastructure (VMs & Containers).


• Kubernetes Expertise – Hands-on experience with deploying and managing containerized workloads in Kubernetes.


• Technical Support & Troubleshooting – Proven ability to diagnose and resolve customer and platform issues in production environments.


• Strong Communication & Documentation – Ability to clearly document procedures, write knowledge base articles, and collaborate with customers and teams.


• Time Management & Accountability – Ability to work independently, prioritize tasks, and manage workload effectively.

Preferred Qualifications/ Skills

· Very good written and presentation / verbal communication skills with experience of customer interfacing role.

· In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.

· Good ITIL knowledge

· Flexible to work for 24x7 process.

· Excellent Communication and interpersonal Skills

· Ability to prepare Dashboards and Reports

· Experience of working independently & as a team player

· Should have a proactive work approach and ability to think out of the box.

· Experience with GPU orchestration tools like Run:AI, NVIDIA AI Enterprise, VMWare Private AI Foundation, etc.

· Exposure to AI coding assistants like Codeium, Copilot, or Tabnine.

· Proficient in development tools like Python, PyTorch, TensorFlow, Jupyter Notebooks, etc.



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