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ServiceNow Developer

2 months ago

Bengaluru, India RSM US LLP Full time

Roles and Responsibilities:

  • Troubleshooting and solving existing problems
  • Identifying and assessing technical solutions
  • Managing development deliverables using an Agile Framework
  • Support customers across various time zones.
  • Developing new solutions on the ServiceNow platform
  • Qualifications:
  • Must have
  • 4 to 6 years of total IT experience
  • Minimum 3 years of ServiceNow Support and Development experience
  • BE/BTech degree in Computer Science, Information Systems or equivalent field
  • ServiceNow Certifications - CSA


Good to have Certifications:

ITIL Foundation V3 or v4 certification

ServiceNow Certifications – CAD, CIS-ITSM, CIS-CSM, CIS-SP


Knowledge, Skills and Abilities:

  • Experience with ServiceNow modules - ITSM, SPM, CSM, IntegrationHub
  • Experience with application support and development activities.
  • Ability to develop quality solutions independently.
  • Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs.
  • Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST.
  • Code debugging techniques
  • Write code adhering to coding best practices


Good to have :


Experience with ServiceNow modules – ITOM, ITAM, CMDB

Experience with resolving issues within strict SLA timelines.

Ability to work in shifts or out of standard working hours

Experience with Upgrade and Cloning activities.

Knowledge of Service Portal, UI Builder, Workspaces, Integrations, Now Assist, Performance Analytics, Scoped applications.

Experience with working in a client-facing environment.


Professional Requirements:


Strong written and oral communication skills including presentation skills.

Strong problem solving and troubleshooting skills.

Proven success in contributing to a team-oriented environment.