Customer Specialist
4 months ago
Key Responsibilities:
Customer Communication: Serve as the primary point of contact for customer inquiries,
issues, and support requests. Ensure timely and accurate responses.
Tool Utilization: Use customer support applications like Zoho and similar tools to manage
customer interactions, track issues, and maintain records.
Collaboration: Coordinate with the R&D team to resolve technical issues and provide
customers with accurate and timely updates.
Documentation: Record and document minutes of meetings (MOMs) accurately, ensuring all
action items and decisions are clearly captured.
Data Management: Keep track of customer data, interactions, and support tickets. Ensure
all data is up-to-date and accessible for reporting and analysis.
Customer Satisfaction: Monitor and enhance customer satisfaction through regular follow-
ups and feedback collection.
Reporting: Generate regular reports on customer support activities, highlighting key metrics,
trends, and areas for improvement.
Qualifications:
Education: Bachelor’s degree
Experience: Minimum of 2-3 years of experience in customer support roles, preferably in
the technology or imaging industry.
Skills:
o Excellent verbal and written communication skills.
o Proficiency in using customer support tools such as Zoho or similar CRM software.
o Strong organizational and multitasking abilities.
o Ability to document and track detailed information accurately.
o Collaborative mindset with the ability to work effectively with cross-functional
teams.
Attributes:
o Customer-centric approach with a passion for delivering outstanding support.
o Detail-oriented with strong problem-solving skills.
o Ability to work independently and handle multiple priorities.
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