Customer Specialist

4 months ago


Delhi, India Tonbo Imaging Full time

Key Responsibilities:

 Customer Communication: Serve as the primary point of contact for customer inquiries,

issues, and support requests. Ensure timely and accurate responses.

 Tool Utilization: Use customer support applications like Zoho and similar tools to manage

customer interactions, track issues, and maintain records.

 Collaboration: Coordinate with the R&D team to resolve technical issues and provide

customers with accurate and timely updates.

 Documentation: Record and document minutes of meetings (MOMs) accurately, ensuring all

action items and decisions are clearly captured.

 Data Management: Keep track of customer data, interactions, and support tickets. Ensure

all data is up-to-date and accessible for reporting and analysis.

 Customer Satisfaction: Monitor and enhance customer satisfaction through regular follow-

ups and feedback collection.

 Reporting: Generate regular reports on customer support activities, highlighting key metrics,

trends, and areas for improvement.

Qualifications:

 Education: Bachelor’s degree

 Experience: Minimum of 2-3 years of experience in customer support roles, preferably in

the technology or imaging industry.

 Skills:

o Excellent verbal and written communication skills.

o Proficiency in using customer support tools such as Zoho or similar CRM software.

o Strong organizational and multitasking abilities.

o Ability to document and track detailed information accurately.


o Collaborative mindset with the ability to work effectively with cross-functional

teams.

 Attributes:

o Customer-centric approach with a passion for delivering outstanding support.

o Detail-oriented with strong problem-solving skills.

o Ability to work independently and handle multiple priorities.



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