Operations Manager

3 weeks ago


Bengaluru, India IGT Solutions Full time

Position: Manager – Operations - International Airline Operations

Location: Bangalore

Employment type: Permanent

Job type: Full time

Airline Operations Experience Mandatory



Profile Summary:


IGT Solutions is looking for a Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.

Primary Job Responsibilities:

10+ years of experience in Customer Operations, Contact Center Operations, BPO Operations (Travel preferred)

Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client

Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company

Responsible for opportunity identification

Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality

Manage attrition and facilitate a people friendly environment

Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level)

Designing and presenting all Performance Reviews to the client and the company Leadership Team

Responsible for profitability of the project

Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites

Performance management of team members

Fostering a business-oriented relationship through regular interactions and ongoing communication

Providing frequent status reports on team performance including plans for improvement

Ensuring people development and profit enhancement

Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities

Track and evaluate performance to identify gaps and implement corrective action when required

Education and Essential Experience:

Analytical aptitude, eye to detail and problem solving attitude

Proven ability to build, manage and foster a team-oriented environment

Have an ability to understand Staffing adherence and Schedule Adherence

Proven ability to work creatively and analytically in a problem-solving environment

Desire to work in service/Sales environment

Excellent communication (written and verbal) and interpersonal skills

Excellent leadership and management skills

Client engagement and interface exposure a must

Exposure to P&L management an added advantage

Min. 2 Yrs. of experience in managerial role


Personal Style Enablers:

Ability to motivate and inspire teams

Innovative and able to foresee market conditions

Excellent people manager, open to direction and a collaborative work style and commitment to get the job done

Persuasive with details and facts

Confident, flexible with the ability to work in a fast paced and changing environment

Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

Extrovert with a blend of sales mind set


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.



  • Bengaluru, Karnataka, India Wipro Digital Operations and Platforms Full time

    We are looking for an exceptional Learning Management System Specialist to join our team in Bangalore. With a strong focus on delivering high-quality training and support, this role is ideal for those passionate about education and technology.About the RoleThis position involves deploying WBT courses to the LMS, obtaining signoff, and performing various...


  • Bengaluru, India General Manager Demand Planning"| Bangalore Full time

    **Job Type**: Regular / Permanent **Salary**: Up to ₹70,000.00 per month Schedule: - Day shift - Monday to Friday - Morning shift **Speak with the employer** +91-XXXXXXXXXX

  • IT Operations Manager

    2 weeks ago


    Bengaluru, Karnataka, India Web Synergies Pvt Ltd Full time

    Job Title: IT Operations ManagerLocation: Bangalore (Hybrid)Estimated Salary: ₹2,500,000 - ₹3,500,000 per annumCompany Overview: Web Synergies Pvt Ltd is a leading provider of Data Center Management and IT services. We are seeking an experienced IT Operations Manager to lead our service delivery team in Bangalore.Key Responsibilities:Manage outsourced...

  • PCI-DSS Specialist

    3 weeks ago


    Bengaluru, India Cubical Operations LLP Full time

    Job Description : PCI DSS SpecialistLocation : Bangalore, IndiaExperience : 3+ yearsKey Responsibilities :- PCI DSS Compliance : Ensure the organization meets all PCI DSS requirements by conducting regular assessments, identifying gaps, and implementing necessary controls.- Internal Security Assessor (ISA) : Act as the primary ISA, performing internal...


  • Bengaluru, Karnataka, India Wipro Digital Operations and Platforms Full time

    As a Learning Management System Support Specialist at Wipro Digital Operations and Platforms, you will play a critical role in delivering high-quality learning experiences to our clients.We are seeking an experienced professional with 1-2 years of experience in LMS support (Learning & Development) to join our team in Bangalore. The ideal candidate will have...

  • Operations manager

    2 days ago


    Bengaluru, India Rupicard Full time

    Company Overview:Rupicard is a VC-funded fintech startup based in Bengaluru, committed to democratizing access to credit cards and tailoring financial solutions for Bharat. We aim to transcend geographical and financial constraints to make credit cards accessible to all. At Rupicard, we actively support users in building and improving their credit scores,...

  • Operations Manager

    3 weeks ago


    Bengaluru, Karnataka, India Essvee Consultant Full time

    Job DescriptionWe are seeking an experienced Operations Manager to oversee the day-to-day administrative and operational functions of our hospital. As a key member of our team, you will be responsible for ensuring efficiency, co-ordination, and follow up.The role includes:Team Management: Supervise staff, manage tasks, and ensure smooth department...

  • Operations Manager

    6 days ago


    Bengaluru, India Rupicard Full time

    Company Overview:Rupicard is a VC-funded fintech startup based in Bengaluru, committed to democratizing access to credit cards and tailoring financial solutions for Bharat. We aim to transcend geographical and financial constraints to make credit cards accessible to all. At Rupicard, we actively support users in building and improving their credit scores,...

  • Operations Manager

    1 month ago


    Bengaluru, Karnataka, India SmartQ Full time

    About SmartQWe are a cutting-edge technology company that streamlines cafeteria operations across the globe. Our team is passionate about making a real difference in the lives of our clients and their customers.Job DescriptionWe are seeking a highly skilled Senior Operations Executive to join our team. As a key member of our operations team, you will be...

  • Operations manager

    1 month ago


    Bengaluru, India Global Games Show Full time

    About VAP Group:-We are a global Blockchain, AI and Crypto consulting firm with multiple solutions for our clients including Marketing & PR, Media House, Staffing & Recruitment, Events among others. The Global Blockchain Show is a launch event under the VAP Group umbrella.We are seeking an experienced and detail-oriented Event Operations Manager to oversee...

  • IT Operations Manager

    3 weeks ago


    Bengaluru, Karnataka, India Gloify Full time

    Job Description:Gloify is seeking a highly skilled IT Operations Manager to oversee the day-to-day operations of our cloud-based infrastructure. As a key member of our team, you will be responsible for ensuring the smooth operation of our systems, troubleshooting issues, and implementing process improvements. You will work closely with our development and...

  • Operations Manager

    22 hours ago


    Bengaluru, India Upsurge Labs Full time

    About Us:Upsurge Labs is where the future of AI, Biotech, Robotics, and HealthTech is being shaped. We tackle the world’s toughest technical challenges, transforming visionary ideas into tangible breakthroughs. Driven by a mission to create revolutionary impact for industries and humanity, we focus on solving meaningful problems over chasing short-term...

  • Operations Manager

    17 hours ago


    Bengaluru, India Upsurge Labs Full time

    About Us:Upsurge Labs is where the future of AI, Biotech, Robotics, and HealthTech is being shaped. We tackle the world’s toughest technical challenges, transforming visionary ideas into tangible breakthroughs. Driven by a mission to create revolutionary impact for industries and humanity, we focus on solving meaningful problems over chasing short-term...

  • Operations Manager

    3 weeks ago


    Bengaluru, India Stealth Startup Full time

    Property Operations & Hospitality ManagerLocation: Bangalore, IndiaCompensation: ₹25k minimum + incentives and perksRole Type: Part-time with potential to convert to full-time within 2-6 months based on performance or experienceRole Overview:We are looking for a Property Operations & Hospitality Manager who will take complete ownership of property...

  • Operations Manager

    3 weeks ago


    Bengaluru, India Stealth Startup Full time

    Property Operations & Hospitality ManagerLocation: Bangalore, IndiaCompensation: ₹25k minimum + incentives and perksRole Type: Part-time with potential to convert to full-time within 2-6 months based on performance or experienceRole Overview:We are looking for a Property Operations & Hospitality Manager who will take complete ownership of property...

  • Operations Manager

    2 weeks ago


    Bengaluru, India IGT Solutions Full time

    Position: Manager – Operations - International Airline OperationsLocation: BangaloreEmployment type: PermanentJob type: Full timeAirline Operations Experience MandatoryProfile Summary:IGT Solutions is looking for a Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO...

  • IT Operations Manager

    3 weeks ago


    Bengaluru, Karnataka, India TekIT Software Solutions Pvt. Ltd. Full time

    **Company Overview**TekIT Software Solutions Pvt. Ltd. is a leading IT firm based in Bangalore, specializing in cloud computing and infrastructure services. We are dedicated to providing innovative solutions to our clients and strive to deliver exceptional results.**Salary:** ₹1,200,000 - ₹1,800,000 per annum.**Job Description:** We are seeking an...

  • Operations Manager

    1 month ago


    Bengaluru, India K12 Techno Services Pvt. Ltd. Full time

    Designation: Operations Manager (School Operations)Location: GurgaonJob Responsibilities:Manager - Operations will be responsible for below key areas:Heading the school Branch Operations and level looking for good communication with team handling experience.Parent & Complaint HandlingFront facing on all non-academic issues.Making sure the issues are tracked...

  • Operations Manager

    2 weeks ago


    Bengaluru, India IGT Solutions Full time

    Position: Manager – Operations - International Airline Operations Location: BangaloreEmployment type: Permanent Job type: Full timeAirline Operations Experience Mandatory Profile Summary:IGT Solutions is looking for a Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO...

  • Operations Manager

    2 weeks ago


    Bengaluru, India IGT Solutions Full time

    Position: Manager – Operations - International Airline Operations Location: Bangalore Employment type: Permanent Job type: Full time Airline Operations Experience Mandatory Profile Summary: IGT Solutions is looking for a Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of...