Operations Shift Manager

AdaniConneX® is a nationwide data centre provider specialising in cutting-edge infrastructure solutions at the edge of the network. They offer space, power, and connectivity for a variety of clients, including content providers, network operators, cloud services, colocation facilities, CDNs, wireless carriers, telecommunications companies, and commercial property owners. AdaniConneX has redefined traditional networks, delivering exceptional performance and economic benefits. Their purpose-built Meet You Points® enhance data delivery at network-critical locations closest to the end-user.

Key responsibilities include:

- Ensuring 100% uptime for power, temperature, humidity, access, CCTV, and ELV/BMS systems

Ensuring PUE is better than Design / aligned to Design and we have clear cut roadmap on PUE improvement.

- Managing NOC & SOC operations, infrastructure uptime, safety, security, hygiene, audit compliance, vendor management, green initiatives, and customer satisfaction

- Delivering planned/predictive maintenance effectively and efficiently by leveraging competent resources while adhering to AdaniConneX standards and procedures

- Addressing the learning and development needs of the team, conducting regular performance reviews, planning for succession, and building a strong operations management team

- Demonstrating knowledge of electrical, mechanical, and ELV systems used in the data centre environment

- Participating in the design, testing, commissioning, and handover to operations of new equipment and capacities

- Actively participating in customer review meetings and management reporting

- Adhering to various audit standards, including ISO45001, ISO14001, ISO9001, ISO27001, ISO20001, ISO22301, PCI DSS, ISO50001, SOC1, and SOC2

- Preparing detailed methods of procedure for planned maintenance, changes, or troubleshooting, subject to approval by the Operations Head or Customer SPOC

- Logging all work carried out by contractors/vendors in AdaniConneX systems

- Conducting periodic reviews with vendors/contractors, tracking KPIs, and ensuring timely closure of action items

- Responding to alarms, critical situations, and emergencies during normal working hours in a calm and clear manner, in accordance with the emergency response plan

- Continuously seeking ways to improve quality and efficiency standards for all equipment in the data centre, including cost-saving measures without compromising quality

- Preparing and managing Capex and Opex requirements, ensuring compliance, and finding ways to increase energy efficiency without sacrificing site continuity or uptime

- Collaborating effectively with others within the organisation and ensuring timely response during emergencies to maintain safety and operational continuity

- Demonstrating strong written and verbal communication skills, attention to detail, and a commitment to organisational excellence

- Prioritising and managing multiple projects and responsibilities effectively, meeting committed timelines with the assistance of peers

- Being a strong team player, capable of covering all tasks required to get the job done

- Conducting data centre tours and participating in events organised by AdaniConneX

- Exhibiting strong interpersonal skills and maturity in dealing with internal and external stakeholders

- Playing a vital role in data centre capacity augmentation and ensuring smooth handover and onboarding of customers

Qualifications and Experience:

- 10-15 Years of experience

- CDCP certification is a plus

- At least 5 years of relevant experience in data centre operations

Travel:

- Some travel may be required