Vice President Operations
3 weeks ago
Job Description:
- Establishes, implements, and communicates the strategic direction of the organization’s operations division
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
- Collaborates with other divisions and departments to carry out the organization’s goals and objectives
- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
- Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision
- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
- Presents periodic performance reports and metrics to the chief executive officer/Sr VP and other leadership.
- Maintains knowledge of emerging technologies and trends in operations management.
Team Management:
- Lead AVPs, Managers and Team Leaders and manage all Recruitment, compliance, back office service capabilities
- Define clear performance goals and objectives for the team
- Support and collaborate with direct reports, who are responsible for hiring, performance management and career development for their respective team/s
- Provide leadership and inspiration to direct reports and their teams
- Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points.
Client Relationships:
- Build and drive Strategic Account Plan to meet account and organizational goals
- Serve as subject matter expert to current and prospective clients throughout the sales process.
- Partner with internal teams and client leaders to ensure successful implementation of new clients.
- Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders
- Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work
- Lead monthly, quarterly and yearly reviews as needed in partnership with SMD/s and TL/s.
Operational Excellence:
- Accountable for P&L management
- Manage the budget and ensures systems are in place to track expenses, oversee budgeting process with SMDs
- Drive standardization and consistency of processes and procedures
- Ensure our service is measured, including surveys, meetings and that needs of the account are clearly communicated.
- Participate, communicate and collaborate in company-wide initiatives.
- Manage team resources to ensure operational effectiveness.
- Additional duties as assigned.
Required Skill set:
- Bachelor’s Degree a must
- Proven experience in US Recruitment including minimum 4 to 5 years in upper management required.
- Must have managed team size of min 80-100 people.
- Excellent verbal and written communication skills
- Strong supervisory and leadership skills
- Extensive knowledge of the principles, procedures, and best practices in the US Recruitment Operations
- Excellent organizational skills and attention to detail
Location - Mumbai/Noida
Shift timing - US Shift
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