Area Collections Manager

1 month ago

Himatnagar, India Bajaj Auto Finance Full time

Roles and Responsibility


Process related

  • Managing the collections through team of COs/DMAs.
  • Responsible for the collection’s performance on various collection parameters such as:
  • a) Arrear resolution
  • b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
  • Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
  • Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
  • Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
  • Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
  • Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
  • Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
  • Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
  • Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
  • Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
  • Daily productivity MIS should be maintained & shared with the higher management along with the analysis
  • Monthly team meeting at hub location for performance review & setting the targets for the next month
  • Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
  • Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis


Description

  • Experience: 6 yrs., Financial Services/Banking/FMCG/NBFC preferred
  • Preferred Age: Maximum 40 years
  • Qualification: Any Graduate

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