Customer Success Executive

1 week ago

Noida, Uttar Pradesh, India Kratikal Full time

Job Overview

At Kratikal Tech Pvt Ltd, a leading cybersecurity organization specializing in VAPT and GRC services, the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal teams, the CSE ensures alignment of goals and swift resolution of issues, ultimately aiming to minimize churn and boost monthly recurring revenue (MRR).

Key Responsibilities

  • Renewal/Upsell/Cross-sell​ - Identify opportunities and present client value propositions to drive renewals, upsells, and cross-sells​ to reduce churn and help in increasing monthly recurring revenue by driving training materials, and great​ service/product experience amongst customers
  • Cross-functional Collaboration​ - Collaborate with various teams ​(Customer, VAPT, Compliance, Sales, and Accounts teams) to align project goals and enhance customer satisfaction
  • Follow-up and Engagement​ - Regularly engage with clients to gather feedback and build strong relationships​ to enhance lifetime value through higher product usage, retention, satisfaction scores, and Net Promoter scores
  • Customer Support & Escalations​ - Resolve customer issues promptly and manage escalations to ensure a positive customer experience
  • Testimonials & Case Studies​ - Collect and compile success stories to showcase positive outcomes and client satisfaction
  • Client Onboarding/Project Kickoff​ - Ensure a smooth and efficient onboarding process for new clients, setting the stage for long-term success
  • Administrative Support​ - Assist the Account, Sales, and Business Development teams with information and data as needed, including preparing sheets and training materials.

Qualifications

  • Must have a B.Tech or BCA degree; a Master's degree is a plus
  • 1+ years of experience in a Customer Success role within IT Services & Consulting; experience in cybersecurity is advantageous
  • Result-oriented with a focus on achieving renewal, upsell, and cross-sell targets
  • Excellent communication and interpersonal skills for effective client and team engagement
  • Continuous learning mindset to stay updated with the latest trends in cybersecurity.

Benefits of working with us

  • Benefits of both worlds - Enthusiasm & Learning Curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider
  • Sky's the limit when it comes to learning, growth & ideas
  • We do not follow the typical corporate hierarchy ladder
  • Medical insurance, gratuity, and provident fund
  • As part of our dedication to an inclusive and diverse workforce, Kratikal is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

About Us

Kratikal Tech Pvt Ltd is a leading cybersecurity firm that provides cybersecurity solutions to

145+ Enterprise customers and 1825+ SMEs, belonging to different industries including E-commerce, Fintech, BFSI, NBFC, Telecom, Consumer Internet, Cloud Service Platforms, Manufacturing, and Healthcare. The company was founded to help enterprises at a global level combat cybercriminals using new-age technology-based cybersecurity solutions. As of today, Kratikal has been awarded as the Top Cyber Security Startup at the 12th Top 100 CISO Awards. Kratikal has launched four products, ThreatCop, KDMARC, and Threat Alert Button including VAPT services. Apart from the products receiving several recognitions and awards, Kratikal has also partnered with numerous renowned organizations worldwide...for more details visit our website at www.kratikal.com

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