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Senior Associate

1 month ago

Kochi, India Alight Solutions Full time

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”


Our Values:


Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.



It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.


With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.


Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.


Learn more at careers.alight.com.


At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.


Role summary

• To process the US Payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.

• To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries

• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty

• To proactively seek learning opportunities to develop and maintain good knowledge of Alight Solution’s systems, clients and workflow and processing procedures.

• To take an active part in promoting your own training and development in all areas.

• To own and manage the quality and accuracy of operational task of the team.

• To support and help facilitate 100% SLA attainment for the team through effective WFM.

• Be a SPOC to the clients (Internal / External)

• Be the Innovation champion for the process and team.


Main responsibilities Production

• Responsible For Processing and Meeting Targets Given for The Same

• Responsible For Second Level Verification of Data If Required

• Providing Feedback on Quality Issues Found During Audits

• Responsible for timely escalation of production related issues

• Responsible For Maintaining Accuracy Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA

• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc

• Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines

• Calculates, prepares and transmits manual payments and third-party disbursements

• Coaches and advises team members on Systems and PC usage

• Suggests ways in which systems and procedures can be improved to enhance the business.

• Updating Process Related Reports and Documents

Compliances

• Ensuring ISMS Compliance of the Team

• Adhering To Company Policies, Rules and Regulations

• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

• Adhering to Work Timings, Leave Schedules


Key experience

• 2 -5 years' experience in US Payroll

• PC Literacy - Word and Excel (Basic Level)

• Graduate from any stream / Diploma Holder

• PC Literacy - Word and Excel (Basic Level)

• Good technical knowledge of payroll and payroll systems

• Track record of face to face, telephone and written contact with customers


Benefits

  • We offer programs and plans for a healthy mind, body, wallet, and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.


  • By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

  • Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
  • At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

  • Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
  • Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter

Authorization to work in the Employing Country

  • Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.


  • Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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