Support Lead

2 days ago


Kochi, India Futuremug Full time
Support Lead (Senior/Lead/Associate Manager)Experience:

8 to 12 yearsLocation:

Kochi

Mandatory Skills:Strong proficiency in SQL, SSIS (SQL Server Integration Services), and PBI/SSRS (Power BI/SQL Server Reporting Services)Knowledge of project management and ticketing tools such as Jira, CSM (Customer Service Management), and ServiceNow

Good to have:Familiarity with .Net framework and Angular (good to have)

Responsibilities:Lead and oversee a team of 6 to 10 support members, including task assignment, performance management, and mentoring.Provide technical guidance and assistance to team members in troubleshooting and resolving customer issues related to SQL, SSIS, and reporting tools.Collaborate with cross-functional teams to prioritize and address customer tickets and service requests in a timely manner.Utilize project management and ticketing tools effectively to track and manage support activities, ensuring SLAs are met.Continuously improve support processes and procedures to enhance efficiency and customer satisfaction.Act as a point of escalation for complex technical issues and customer concerns, driving resolution and ensuring customer success.Foster a culture of collaboration, innovation, and excellence within the support team.

Requirements:Bachelor's degree in Computer Science, Engineering, or related field.Proven experience in a leadership role within a technical support or IT services environment.Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.Strong analytical and problem-solving abilities, with a focus on driving continuous improvement and delivering results.Demonstrated proficiency in SQL, SSIS, and PBI/SSRS, with a track record of successfully resolving complex technical issues.Experience with project management and ticketing tools such as Jira, CSM, and ServiceNow.Ability to adapt to a fast-paced, dynamic environment and lead teams through change effectively.



  • Kochi, India Mantle Solutions Private Limited Full time

    Lead-IT Support/ Desktop Support Engineer Job Title: Lead-IT Support/ Desktop Support Engineer Location: Lulu Cyber Tower 2, Infopark, Cochin Experience:7-9 years of work experience in the field of IT support Qualification: MCA/ B.tech-Computer IT certifications like CCNA, RHCE will be an added advantage Duties And Responsibilities Looking for...


  • kochi, India Mantle Solutions Private Limited Full time

    Lead-IT Support/ Desktop Support Engineer Job Title: Lead-IT Support/ Desktop Support EngineerLocation: Lulu Cyber Tower 2, Infopark, CochinExperience:7-9 years of work experience in the field of IT supportQualification: MCA/ B.tech-ComputerIT certifications like CCNA, RHCE will be an added advantageDuties And ResponsibilitiesLooking for a...

  • Support Lead

    3 days ago


    kochi, India Futuremug Full time

    Support Lead (Senior/Lead/Associate Manager) Experience: 8 to 12 years Location: Kochi Mandatory Skills: Strong proficiency in SQL, SSIS (SQL Server Integration Services), and PBI/SSRS (Power BI/SQL Server Reporting Services) Knowledge of project management and ticketing tools such as Jira, CSM (Customer Service Management), and ServiceNow Good...

  • SAP Lead

    1 month ago


    Kochi, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...

  • SAP Lead

    1 month ago


    kochi, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...

  • SAP Lead

    2 weeks ago


    kochi, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...

  • SAP Lead

    3 weeks ago


    Kochi, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...


  • Kochi, India V support Solutions Full time

    Job Title ;Immigration Coordinator Job Location : Cochin No of Openings : 2 Qualification ;Any Degree with Relevant field Experience : 6 months to 1.5 year experience in inside sales Job description; - Receives thousands of enquiries each month. You will be responsible for counselling the assigned enquiries and selling our services, over - Once the leads...


  • Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...


  • kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...


  • kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...


  • Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...

  • SAP Lead

    4 weeks ago


    Cochin/Kochi, Kerala, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...

  • SAP Lead

    1 month ago


    Cochin/Kochi, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...

  • SAP Lead

    4 weeks ago


    Cochin/Kochi, Kerala, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...

  • SAP Lead

    4 weeks ago


    Cochin/Kochi, India Nexus Hire Full time

    Overview :- The SAP Lead plays a critical role in overseeing the development, implementation, and maintenance of SAP systems within the organization.- They are responsible for leading a team of SAP professionals, collaborating with stakeholders, and ensuring the successful delivery of SAP projects.- The SAP Lead works closely with cross-functional teams to...

  • IT Support

    3 weeks ago


    Kochi, India EnergyScape Renewables Full time

    Job Position: IT Support EnergyScape Renewables A leader in Solar Design & Engineering Services, we provide solar PV designs, drafting, modeling, engineering, and quality-checking services to some of the leading solar installation companies in the USA. This rapidly growing company has had historical success in all markets and is looking to continually grow...

  • POS Lead

    1 month ago


    kochi, India Nexus Hire Full time

    Job Description : - Experience in retail PoS application (Preferably Diebold TP.Net / Vynamic ). - Good communication skills.- Knowledge and experience- in Point of Sale (PoS) systems.- Expertise in application testing and support.- Design and develop automation scripts.- Detect and track software defects and inconsistencies.- Ability to handle multiple...

  • POS Lead

    1 month ago


    Kochi, India Nexus Hire Full time

    Job Description : - Experience in retail PoS application (Preferably Diebold TP.Net / Vynamic ).- Good communication skills.- Knowledge and experience- in Point of Sale (PoS) systems.- Expertise in application testing and support.- Design and develop automation scripts.- Detect and track software defects and inconsistencies.- Ability to handle multiple tasks...

  • Product Advisor

    2 weeks ago


    Kochi, India Child Support Foundation Full time

    Following the defined sales process to convert free members into revenue paying customers. - Ensuring Call Disposition Comments are updated once the call is completed with all relevant details. - Making required number of calls for following up with Enquirers which are not converted. - Updating the details of follow-up in the system. - Meeting daily...