Consultant
3 weeks ago
As a Reporting and Insights Analyst, you combine commercial acumen, technical data skills, and communication skills to turn complex, varied data into intuitive and informative information insights and predictions that enable proactive and timely data driven decision making.
Key Objectives:
- Drive Workforce Planning and CX reporting and analytics initiatives including the development of new reporting solutions and enhancement of current analysis and reporting.
- strategic insights and analysis that drive business decisions, process improvements and support strategic initiatives.
- best practice BI and SQL to automate and enhance operational performance reporting.
- and maintain documentation and bridges that clarify differences between data sources and reports.
- and enable leaders by providing high quality operational performance data, reporting, analyses and insights.
- Analyse and summarise multiple sources of data in a relevant and meaningful manner.
- analytical reasoning and data modelling to identify problems and develop recommendations that address stakeholders’ needs.
Knowledge, Experience and Expertise
- 3+ years’ experience in this or equivalent role.
- Strong data analyzing skills and understanding of customer metrics.
- Advanced experience using Business Intelligence tools. Power BI preferred.
- Demonstrable experience and ability in producing data visualization, analysis and dashboards.
- Advanced Excel skills.
- Experience with cloud-based data solutions eg. Snowflake is desirable.
- Experience with analyzing and transforming multi-channel data into meaningful insights and prediction.
- Relevant tertiary qualifications in business, IT, or Data analysis preferred. Statistics or Data qualifications preferred.
Work Shift Timing: 9:00 AM (Australian time) to 5:00 PM
India Time Zone: 4.00 AM IST to 12.30 PM IST
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