Customer Support Executive

3 weeks ago

Kochi, India GramPro Business Services Pvt. Ltd. Full time

We are hiring for leading NBFC client based in Kochi.SkillsExcellent verbal communication in English,Tamil & Hindi; strong active listeningAbility to multitask and manage high call volumesStrong problem‑solving and decision‑making skillsBasic computer proficiencyCustomer‑centric mindsetKey ResponsibilitiesCustomer InteractionMake outbound calls (for inbound/outbound remittances, follow‑ups, promotions)Handle inbound customer calls (product queries, transactions, general support)Listen actively, diagnose needs, and offer solutions Data & Record ManagementMaintain accurate call logs and reportsRecord customer details, interactions, resolutionsUpdate and ensure integrity of customer data Sales & ConversionConvert leads into sales, meeting targets Product ExpertiseDeep knowledge of product lineup, features, pricing, policiesStay current on new launches, offers, and updates Quality, Compliance & EscalationFollow call center protocols, scripts, and quality standardsTrack performance metrics (e.g. handle time, CSAT, adherence)Participate in QA reviewsEscalate complex issues; coordinate with other teams to resolve

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