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Lead Consultant

2 months ago


Chennai, India Live Connections Full time

Exp :10yrs to 16yrs


ABOUT THE ENTERPRISE TECHNOLOGY SERVICES TEAM

The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.


THIS IS WHAT YOU’LL DO

This role will provide solutions engineering services in support of the SACM function accountabilities including:

Configuration Management:

  • Develop and implement effective configuration management tools, processes , procedures and Governance .
  • Design solution for establishing and maintaining a Configuration Management Database (CMDB) accurately & record ,track all configuration items (CIs) and their relationships on SNOW
  • Data quality, Data certification , Management information reporting layer
  • Data integration between SNOW and various CIs

Software Asset Management:

  • Design software management workflows
  • Engineer, SNOW architecture and design including interface set up for Software asset management life cycle
  • Design solutions extensively on SAM PRO and Flexera to establish/manage the software asset lifecycle of a large scale IT Estate
  • Set up standards for compliance with licensing agreements and track software usage.

Hardware asset management :

  • Design solutions for configuration management of hardware assets

YOU WILL NEED TO HAVE

Experience :

Essential

  • Prior experience SAM PRO and Flexera to establish/manage the software asset lifecycle
  • Good expertise in recent versions of Service now implementation and integration
  • Proven experience of managing relationships with 3rd party suppliers
  • Minimum 5 years of demonstrable experience in the below areas :

Quality and compliance environment and application of policies, procedures and guidelines Evidence of designing, shaping and implementing innovative infrastructure solutions and driving any changes Hands on experience in Enterprise Management, Monitoring and Asset management Tooling

Collaboration and Communication:

  • Work closely with IT teams, vendors, and other stakeholders to gather and update information on configuration items.
  • Communicate with relevant teams to ensure awareness of configuration management processes and compliance requirements.

Continuous Improvement:

  • Identify opportunities for process improvements and automation to enhance the efficiency of configuration management.
  • Stay informed about industry best practices and emerging technologies related to configuration management.

Desirable

  • Well versed in ITIL V4.0 practices and process

Skills and Capabilities

Essential

  • Good communication skills supporting joint working with geographically remote colleagues
  • Ability to interpret and communicate technical information into business language
  • Proven track record of designing, engineering and implementing Observability platforms, leveraging Enterprise Management, Monitoring & Security Tooling
  • Proven, excellent industry experience and ability to interact effectively and lead technology roadmaps with 3rd parties