Current jobs related to Deputy Manager/Manager – CRM and Loyalty - Mumbai - Hardcastle Restaurants Pvt. Ltd.

  • CRM Manager

    4 weeks ago

    Mumbai, Maharashtra, India Super Scholar Full time

    Job Title: CRM ExecutiveAt Super Scholar, we are seeking a highly skilled CRM Executive to join our team. The successful candidate will be responsible for managing customer relationships and loyalty programs to enhance client engagement and drive sales for the company.Key Responsibilities:Customer Data Management: Ensure accurate and up-to-date customer data...

  • MarTech, CRM,Loyalty

    4 days ago

    Mumbai, India Hansa Cequity Full time

    Company DescriptionHansa Cequity is a data-driven, technology-enabled marketing consulting company located in Mumbai Metropolitan Region. Our solutions focus on Customer Experience Led Consulting, Data Analytics, Digital Marketing, Multi-channel Campaign Management, Loyalty Management solutions, Creative Services, and Customer Relationship Centres. We...

  • CRM Relationship Manager

    3 weeks ago

    Mumbai, Maharashtra, India Super Scholar Full time

    Job Summary:The CRM Executive will be responsible for managing customer relationships and loyalty programs to enhance client engagement and drive sales for the company. This role focuses on customer data management, client communication, and delivering a superior customer experience through personalized interactions.Key Responsibilities:Manage the CRM system...

  • MarTech, CRM,Loyalty

    4 days ago

    Mumbai Metropolitan Region, India Hansa Cequity Full time

    Company DescriptionHansa Cequity is a data-driven, technology-enabled marketing consulting company located in Mumbai Metropolitan Region. Our solutions focus on Customer Experience Led Consulting, Data Analytics, Digital Marketing, Multi-channel Campaign Management, Loyalty Management solutions, Creative Services, and Customer Relationship Centres. We...

  • MarTech, CRM,Loyalty

    3 days ago

    Mumbai Metropolitan Region, India Hansa Cequity Full time

    Company Description Hansa Cequity is a data-driven, technology-enabled marketing consulting company located in Mumbai Metropolitan Region. Our solutions focus on Customer Experience Led Consulting, Data Analytics, Digital Marketing, Multi-channel Campaign Management, Loyalty Management solutions, Creative Services, and Customer Relationship Centres. We...

  • Deputy Sales Manager

    4 weeks ago

    Navi Mumbai, Maharashtra, India Reliserv Solution Full time

    Job Title: Deputy Sales ManagerWe are seeking a highly motivated and experienced Deputy Sales Manager to join our team at Reliserv Solution. As a key member of our sales department, you will be responsible for assisting in the development and implementation of sales strategies to achieve company targets.Key Responsibilities:Assist in developing and...

  • Hansa Cequity | MarTech, CRM,Loyalty

    3 days ago

    mumbai, India Hansa Cequity Full time

    Company Description Hansa Cequity is a data-driven, technology-enabled marketing consulting company located in Mumbai Metropolitan Region. Our solutions focus on Customer Experience Led Consulting, Data Analytics, Digital Marketing, Multi-channel Campaign Management, Loyalty Management solutions, Creative Services, and Customer Relationship Centres. We...

  • Hansa Cequity | MarTech, CRM,Loyalty

    4 days ago

    mumbai, India Hansa Cequity Full time

    Company DescriptionHansa Cequity is a data-driven, technology-enabled marketing consulting company located in Mumbai Metropolitan Region. Our solutions focus on Customer Experience Led Consulting, Data Analytics, Digital Marketing, Multi-channel Campaign Management, Loyalty Management solutions, Creative Services, and Customer Relationship Centres. We...

  • CRM Business Development Manager

    4 weeks ago

    Mumbai, Maharashtra, India Chemmanur International Holidays And Resorts Limited Full time

    Job Title: CRM Business Development ManagerWe are seeking a highly skilled CRM Business Development Manager to join our team at Chemmanur International Holidays And Resorts Limited.Key Responsibilities:Build and maintain strong relationships with existing customers to drive business growth and customer satisfaction.Develop and execute sales strategies to...

  • Deputy Sales Manager

    3 weeks ago

    Navi Mumbai, Maharashtra, India Reliserv Solution Full time

    Job Title: Deputy Sales ManagerWe are seeking a highly motivated and experienced Deputy Sales Manager to join our team at Reliserv Solution. As a key member of our sales department, you will be responsible for assisting in the development and implementation of sales strategies to achieve company targets.Key Responsibilities:Assist in developing and...

  • Sales and Loyalty Solutions Manager

    3 weeks ago

    Mumbai, Maharashtra, India Sproxil Inc Full time

    Job Description:As a Sales and Loyalty Solutions Manager at Sproxil Inc, you will be responsible for identifying prospective clients in targeted industry sectors and building relationships with key contacts to secure profitable revenue. You will also conduct market research and client needs analysis to develop powerful and inspiring briefs, and manage the...

  • Deputy Manager

    3 weeks ago

    Mumbai, Maharashtra, India WNS Global Services Full time

    Job Title: Deputy ManagerJob Summary:We are seeking a highly skilled Deputy Manager to join our team at WNS Global Services. As a Deputy Manager, you will be responsible for managing and overseeing the entire Record to Report (R2R) process, ensuring accuracy and compliance with accounting standards.Key Responsibilities:Lead and execute R2R activities,...

  • CRM Executive

    2 months ago

    Mumbai, India Super Scholar Full time

    Position CRM Executive.Salary Upto 35K *Immediate Joiners .Location Mumbai Kalbadevi 400002.Note Kinldy apply only if you can commute to the location and budget.Job Summary:The CRM Executive will manage customer relationships and loyalty programs to enhance client engagement and drive sales for the company. This role focuses on customer data management...

  • CRM Executive

    3 weeks ago

    mumbai, India Super Scholar Full time

    Position CRM Executive.Salary Upto 35K *Immediate Joiners .Location Mumbai Kalbadevi 400002.Note Kinldy apply only if you can commute to the location and budget. Job Summary: The CRM Executive will manage customer relationships and loyalty programs to enhance client engagement and drive sales for the company. This role focuses on customer data...

  • Deputy Manager

    4 weeks ago

    Mumbai, Maharashtra, India Mahindra Rise Full time

    Job Title: Deputy ManagerCompany: Mahindra & Mahindra LtdJob Summary:We are seeking a highly skilled Deputy Manager to join our team. The successful candidate will be responsible for ensuring the effective management of purchasing processes, ensuring cost control, and governance of procurement activities.Key Responsibilities:Manage the procurement process,...

  • Marketing Partner Deputy Manager

    3 weeks ago

    Mumbai, Maharashtra, India haystack ytics Full time

    Job Title: Partner Marketing Deputy ManagerJob Summary:We are seeking a proactive and results-driven Partner Marketing Deputy Manager to join our dynamic team at haystack ytics. This role is pivotal in driving the company's growth through the effective activation of marketing strategies and robust business development initiatives.Key Responsibilities:•...

  • Deputy Manager

    4 weeks ago

    Mumbai, Maharashtra, India Mahindra Rise Full time

    Job Title: Deputy ManagerCompany: Mahindra & Mahindra LtdJob Summary:We are seeking a highly skilled and experienced Deputy Manager to join our team. The successful candidate will be responsible for handling secretarial compliances, drafting board and committee documentation, and ensuring timely filings with regulatory bodies.Key Responsibilities:Handling...

  • Deputy Sales Operations Manager

    1 week ago

    Navi Mumbai, Maharashtra, India Reliserv Solution Full time

    Job Title: Deputy Sales ManagerWe are seeking a seasoned Deputy Sales Manager to oversee the daily sales operations and drive business growth.Sales Strategy and Planning:Develop and implement sales strategies to achieve company targets.Contribute to sales forecasts and budgets.Monitor and analyze sales performance metrics.Team Management:Lead and mentor the...

  • Deputy Manager

    4 weeks ago

    Mumbai, Maharashtra, India Canon India Full time

    About the RoleWe are seeking a highly skilled Deputy Manager to join our team at Canon India. As a key member of our Human Resource department, you will play a crucial role in driving business growth through effective talent development and management.Key ResponsibilitiesConduct learning needs analysis and create learning strategies aligned to business...

  • CRM Operations Manager

    1 week ago

    Mumbai, Maharashtra, India JewelsHire Full time

    Job Title: Senior CRM ExecutiveJewelsHire Job DescriptionJewelsHire, a renowned leader in jewellery industry recruitment, seeks a Senior CRM Executive to join its team at a prominent jewellery manufacturer in Andheri East, Mumbai. The selected candidate will be responsible for coordinating with customers, generating quotations, and managing orders.Key...

Deputy Manager/Manager – CRM and Loyalty

6 months ago

Mumbai, India Hardcastle Restaurants Pvt. Ltd. Full time

Job Details


  • Job Title-Manager – CRM and Loyalty
  • Function-Marketing
  • Sub Function-Analytics and CRM
  • Location-Mumbai


Job Summary


  • Responsible for growing Customer Lifetime Value & Incremental Revenue, through key metrics such as Retention & Frequency, across all channels including owned digital assets like McDonald’s App and McDelivery App


Organizational Relationship & Reporting Structure


  • Reporting To-Lead – Business Analytics
  • Direct Reports-NA
  • No. of Indirect Reports-SPOCs of CRM and Data tech agencies


Job Responsibilities

Description of responsibility


Planning / Strategy-

  1. Develop and execute an omni-channel CRM strategy based on actionable segmentation & insights that enables improved frequency and retention, especially of the most valuable customers, with identified levers for nudging.
  2. Build the Loyalty program as a key business driver, improving frequency and retention on the McDonald’s App
  3. Leverage the suite of CDP, marketing technology solutions and other new-age solutions to grow personalization and relevance of consumer experiences to improve conversions, CTRs


Key functional responsibilities

  1. Plan & execute CRM and Loyalty campaigns to grow overall frequency & retention, with special focus on highly valuable customers.
  2. Execute campaigns across all channels, including owned digital assets like McDonald’s App, McDelivery App and Website improving customer engagement.
  3. Improve the quality of customer acquisition campaigns through lookalike and such techniques. Also, identifying segments and developing tactics that would enable organic acquisition of customers from other Owned offline channels.
  4. Develop the CRM and Loyalty campaign calendar, review and monitor execution on a regular basis.
  5. Constantly improve RoI (cost per transaction) by analysing campaign performance and business trends to develop insights and strategic recommendations for campaign optimizations


Process Improvement & Operational Efficiency

  1. Ensure execution of the agreed quarterly business plans
  2. Process improvement techniques to improve efficiency



Interactions

Stakeholder Interactions (Within the Organization)

  • Internal functions like Category team, Media, Finance, Operations and Strategy Planning & Insights, Regional Marketing

Stakeholder Interactions (Outside the Organization)

  • CRM & Analytics agency
  • Email, SMS and other media partners

Geographical Scope- India – West & South


Job Requirements

  • Educational Qualification-Graduate/PG/MBA in Marketing
  • Preferred Total Experience-5 to 6 years


Preferred Relevant Experience

  • CRM experience including Mobile/ Web customer engagement to grow frequency and retention, to a large customer base.
  • Proven track record of report review and analysis, generating quality strategic insights and recommendation.
  • Experience in CDP, marketing technology solutions like Salesforce, Adobe, Oracle, Netcore etc.
  • Prior experience with CRM agencies is preferable