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Solutions Architect – ITSM

1 month ago

Bengaluru, India Orange Business Full time

Solutions Architect – ITSM


Job Responsibility:


  • You operate in a context of agility (SAFE model) and within the “IT renovation” program teams.
  • You bring your expertise regarding Cloud hosting, SaaS vendors software solutions, Big Data analytics, Artificial Intelligence, Security, DevSecOps, …
  • You bring your knowledge about external frameworks, standards and guidelines (TMF, ITIL, …).
  • You define architecture solutions on several domains such as Digital customers & employees journeys, CPQ (Configuration Pricing Quoting), Ordering, Delivery, IT Service Management, Monitoring, …
  • You direct the incorporation of vendors software solutions into both established and emerging IS infrastructure.
  • You contribute to solution alignment with vendors software native capabilities, to process optimizations, to implementation choices.
  • You establish strategies for data architecture to uphold precision, consistency, and security.
  • You propose solutions to enhance the efficiency of systems, cut costs, and elevate the customer & Orange employee experience.
  • You describe the transformation steps from an as-is situation towards a target to be achieved.
  • You develop and uphold architectural documentation, encompassing diagrams, specifications, and technical standards. You convey architectural choices and suggestions to audiences with varying technical backgrounds.
  • You keep abreast of emerging technologies and industry developments.


Experience:

  • 18+ years total experience with 10+ relevant experience.
  • Excellent client-facing communication skills.
  • ITSM expertise and knowledge of SERVICE NOW solutions
  • Knowledge of Information System domains such as: Digital customers & employees journeys, CPQ (Configuration Pricing Quoting), Ordering, Delivery, IT Service Management, Monitoring, …
  • On the IS domain(s), technical and functional understanding of vendors software such as Salesforce CRM, ServiceNow ITSM, …
  • E2E Architecture (functional, software & technical), including Enterprise Architecture and Integration Architecture
  • Full stack development skills covering cloud-native software architectures, Domain Driven Design practices, Front-end development (frameworks Angular / React / Vue, Javascript, HTML, CSS, Bootstrap, micro-frontend architectures, BackForFront architectures, ...), Back-end development (Java, Javascript, Python), Integration technologies (API, Message bus), Security solutions & protocols (IAM, OAuth, OIDC)
  • Cloud architectures with knowledge of cloud solutions (Hyperscalers, Docker/Kubernetes), DevSecOps practices and technologies (CI/CD, Testing automation)
  • Proven experience with architecture governance on complex projects / programs, including key design decisions.
  • Working experience with architecture tools.
  • SAFe for Architect certified.
  • Understanding of B2B Telecommunications products and processes.
  • Problem-solving skills.
  • Autonomy.


Your main missions:

• Design the IT of tomorrow with business & IS teams.

• the functional, software and technical IS strategy & architecture.

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