Product Documentation Specialist

4 weeks ago


Bengaluru, India PeopleLogic Full time

• Develop and maintain comprehensive product help guides and documentation

• Create engaging and informative product help videos and onboarding guides

• Design and develop product training content tailored to different user segments

• Conduct product training sessions for various stakeholders, including customers and internal teams.

• Collaborate with product teams to understand features and updates for accurate documentation

• Gather feedback from users and stakeholders to continuously improve documentation and training materials

• Ensure all documentation is up-to-date with the latest product changes and industry standards

• Manage the documentation repository, ensuring easy accessibility and organization of materials

• Work closely with the customer support team to identify common user challenges and address them in documentation and training

• Measure the effectiveness of documentation and training materials through user engagement metrics and feedback.

location : Bangalore

Work Experience : 5 to 7yrs

Required Skills:

• Proficiency in creating and editing videos using tools such as Adobe Premiere, Final Cut

Pro, or similar.

• Strong writing and editing skills, with the ability to convey complex product information

clearly and concisely.

• Experience in designing and developing training materials and educational content

• Knowledge of documentation management systems and content management tools

• Ability to analyze user engagement data to inform content improvements

Soft Skills:

• Excellent communication and presentation skills, both written and verbal

• Strong organizational and project management skills

• Ability to work collaboratively with cross-functional teams

• Creative thinking and problem-solving abilities

• Passion for teaching and empowering others with knowledge

Educational Qualifications:

• Bachelor’s degree in Communications, Education, Technical Writing, or a related field

• Relevant experience in product documentation, training, or a related role for 4 years



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