Process Excellence Manager
2 weeks ago
Shift : UK (2 PM to 12:30 AM)
Hybrid - 3 days from office
Location : Sholinganallur
Responsible for Customer Centricity, Delivery Excellence, Continual Improvement, Audits and culture building across aligned accounts in BFS
Driving Process Improvements/Transformation using different Levers like , Lean Six Sigma , Automation , Analytics etc ..
Effective Operation Control through monitoring and risk identification and mitigation
Effective and seamless Transition Management by highlighting and tacking crtical items wrt Quality and other aspect
Drive Ideation and Small , Large scale Projects
Lead and Coach team to identify and create value to business using Six Sigma, LEAN, automation and advance analytics levers across aligned accounts in BFS
Should be client facing and be able to drive collaborative transformations
Responsible to assess risk and proactively identify and raise red flags
Should have experience in performing RCA and have the ability to resolve issues
Responsible to support RFP from quality perspective
Responsible for automation feasibility assessment
Responsible to set a governance around improvement projects and take successful projects to external forums and win Awards
CRITICAL SKILLS REQUIRED
Real Time Transaction Experience - Inbound Calls/ Outbound Calls/ Chats/ Emails
Experience in leading improvement projects with good value delivered to business and/or have won awards in globally recognized external forums
Good analytical skills with logical reasoning ability
Good communication and writing skills
Financial knowledge in estimating cost savings and value delivered through improvement projects
Should be a quick learner and innovative.
Should be well versed with numbers and latest technology
Should possess basic understanding of QMS ISO 9001 and CMMI practices
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