Lead - Process and Program Excellence
2 weeks ago
This job is with Freshworks, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Role:
Job Summary:
The Analytics Insights Lead is responsible for leveraging data to generate actionable insights that drive strategic business decisions. This role involves designing, managing, and implementing advanced analytics solutions, collaborating with cross-functional teams, and fostering a data driven culture across the organization.
Key Responsibilities:
1. Data Analysis & Insights
o Conduct advanced analyses to identify trends, opportunities, and risks.
o Deliver actionable recommendations to improve business performance and customer outcomes.
o Develop predictive models and dashboards to monitor KPIs.
o Understand how customer success business works and should have worked on retention analytics
2. Strategic Collaboration
o Work closely with leadership to understand business goals and align analytics initiatives.
o Partner with cross-functional teams (e.g., Sales, Marketing, Operations) to translate data insights into strategies. o Lead discussions to integrate insights into decision-making processes.
3. Data Management & Visualization
o Design and maintain intuitive dashboards and reports using tools like Tableau, Power BI, or Looker.
o Ensure data accuracy and integrity through rigorous quality checks.
o Develop storytelling frameworks to present complex data in a simple and compelling manner.
4. Innovation & Process Improvement
o Identify opportunities to enhance analytics capabilities with emerging tools and technologies.
o Streamline data pipelines and processes for improved efficiency and scalability.
• 5+ years of experience in data analytics, data science, or related roles
• Proven track record of delivering insights that drive business results.
Soft Skills:
• Strong analytical mindset with excellent problem-solving skills.
•Exceptional communication and storytelling abilities to present data-driven insights to non technical audiences.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
#LI-DNI-
Lead - Process and Program Excellence
3 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionJob Role:Job Summary:The Analytics Insights Lead is responsible for leveraging data to generate actionable insights that drive strategic business decisions. This role involves designing, managing, and implementing advanced analytics solutions, collaborating with cross-functional teams, and fostering a data driven culture across the...
-
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionThe Specialist - Process & Program Excellence is responsible for supporting the lifecycle and success of Freshwork's channel partner ecosystem in the EMEA market. This role is the key facilitator of efficient and effective partner onboarding, activation, and other partner lifecycle events. Key Responsibilities:Partner Lifecycle OwnershipGuide...
-
Chennai, Tamil Nadu, India myGwork Full timeThis job is with Freshworks, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering...
-
Chennai, Tamil Nadu, India myGwork Full timeThis job is with Freshworks, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do...
-
Lead - Delivery Excellence
4 weeks ago
Chennai, Tamil Nadu, India Tiger Analytics Full timeLead – Delivery ExcellenceHyderabad, ChennaiTiger Analytics is a global analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modeled around expertise and mutual respect with a team first mindset.Working at Tiger, you'll be at the heart of this AI revolution....
-
Lead - Delivery Excellence
2 weeks ago
Chennai, Tamil Nadu, India Tiger Analytics Full timeLead – Delivery ExcellenceHyderabad, ChennaiTiger Analytics is a global analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modeled around expertise and mutual respect with a team first mindset. Working at Tiger, you'll be at the heart of this AI...
-
PCB Assembly Process Excellence Lead
13 hours ago
Chennai, Tamil Nadu, India ILJIN Electronics (I) Pvt Ltd Full timeAbout the RoleWe are seeking an experienced Operations Manager to lead our electronics manufacturing operations team. The successful candidate will have a proven track record of managing complex operations, improving efficiency, and reducing costs.Key ResponsibilitiesManaging day-to-day operations to ensure smooth functioning of the assembly process.Leading...
-
Program Lead
3 weeks ago
Chennai, Tamil Nadu, India Allegis Global Solutions Full timeCompany Description Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our...
-
Program Lead
3 weeks ago
Chennai, Tamil Nadu, India Lifelancer Full timeJob Title: Program Lead (Overall Strategic Owner) - Chennai Job Location: Chennai, Tamil Nadu, India Job Location Type: Hybrid Job Contract Type: Full-time Job Seniority Level: Director Job Description: Hub Lead – Ecosystem Development (Overall Strategic Owner) Location: Ahmedabad, Pune, Chennai, Hyderabad, Jaipur (One in Each Hub) Reports To: National...
-
IT Service Excellence Lead
3 weeks ago
Chennai, Tamil Nadu, India Hapag-Lloyd AG Full timeIT Service Excellence Lead IT Service Excellence Lead Full Time Perungudi, Chennai, Tamil Nadu, India With Professional Experience 8/14/24 1696546 About Hapag-LloydWith a fleet of 264 modern container ships and a...
-
Program Lead
3 weeks ago
Chennai, Tamil Nadu, India NielsenIQ Full timeJob Description As a Program Lead at NielsenIQ, you will be part of this organizational transformation as you drive and directly oversee the largest, most complex programs in buy technology. You will not only lead complex, high-visibility initiatives throughout the project lifecycle, but will also lead a team of program managers responsible for program...
-
IT Service Excellence Lead
3 weeks ago
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeIT Service Excellence Lead Full Time Perungudi, Chennai, Tamil Nadu, India With Professional Experience 8/14/24 About Hapag-Lloyd With a fleet of modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around...
-
Chennai, Tamil Nadu, India Amazon Full timeWe are searching for a Senior Program Manager to join our team at Amazon and drive our Retail Efficiency program forward.About UsAt Amazon, we believe in empowering our employees to deliver exceptional results for our customers.As a Senior Program Manager, you will play a key role in partnering with Amazon Retail and 3P teams worldwide to identify automation...
-
Program Lead
3 days ago
Chennai, Tamil Nadu, India PayPal Full timeAs an Agile Manager at PayPal, you will play a critical role in ensuring the successful delivery of complex programs and projects. You will be responsible for managing multiple teams delivering software development initiatives, aligning the needs and timelines of portfolios by release planning and scrum of scrums.Your key responsibilities will...
-
Program Lead
4 weeks ago
Chennai, Tamil Nadu, India Wadhwani Foundation Full timeJob DescriptionProgram Lead (Overall Strategic Owner)Location: Based in one of the 5 hubs (Ahmedabad, Hyderabad, Pune, Jaipur, Chennai).Salary: 40LReports To: Senior LeadershipRole Overview:The Program Lead is responsible for the strategic planning, execution, and oversight of the ecosystem capacity-building program across the hub. This role focuses on...
-
Delivery Excellence Lead
24 hours ago
Chennai, Tamil Nadu, India Bahwan Cybertek Group Full timeWe are looking for a highly skilled Delivery Excellence Lead to join our team at Bahwan Cybertek Group. As a seasoned professional in project delivery, you will be responsible for leading the planning and execution of multiple projects across the BFSI (Banking, Financial Services) and RegTech sectors.The ideal candidate will have:A proven track record of...
-
Process Excellence Analyst
3 days ago
Chennai, Tamil Nadu, India Movate Full timeWe are seeking an experienced Process Excellence Analyst to join our team at Movate. In this capacity, you will focus on optimizing our operational processes to meet the highest standards of quality and efficiency.Your key responsibilities will include analyzing customer escalation cases to identify root causes and developing targeted solutions to prevent...
-
Process Excellence Manager
3 weeks ago
Chennai, Tamil Nadu, India Wipro Full timeJD for Manager PEX :Shift : UK (2 PM to 12:30 AM)Hybrid - 3 days from officeLocation : SholinganallurResponsible for Customer Centricity, Delivery Excellence, Continual Improvement, Audits and culture building across aligned accounts in BFSDriving Process Improvements/Transformation using different Levers like , Lean Six Sigma , Automation , Analytics etc...
-
Strategic Process Excellence Leader
4 days ago
Chennai, Tamil Nadu, India Wipro Full timeJob DescriptionAt Wipro, we are committed to delivering exceptional customer experiences through our commitment to quality and excellence.About the RoleWe are seeking a highly skilled Strategic Process Excellence Leader to drive process improvements and transformations across our Business Finance Services (BFS) division. As a key member of our team, you will...
-
Operational Excellence Lead
1 day ago
Chennai, Tamil Nadu, India Amazon Full timeJob Description:We're seeking a skilled Operational Excellence Lead to join our team. As an Operational Excellence Lead, you'll be responsible for driving operational excellence across our digital products. You'll work closely with our software development teams to identify areas for improvement and implement process changes that increase efficiency and...