Process Excellence Partner Ecosystem Specialist

7 days ago


Chennai, Tamil Nadu, India myGwork Full time

About MyGwork

MyGwork is a leading platform for the LGBTQ+ business community, providing a global network of inclusive employers and opportunities for individuals to thrive.

Freshworks Overview

Freshworks is an innovative software company that makes it easy for businesses to delight their customers and employees. With a fresh approach to building and delivering software, Freshworks provides affordable, quick-to-implement solutions designed for end-users.

The Specialist Role

The Specialist - Process & Program Excellence is a key position within Freshworks' channel partner ecosystem in the EMEA market. This role is responsible for supporting the lifecycle and success of partners, ensuring efficient and effective onboarding, activation, and other partner events.

Key Responsibilities:

  • Partner Lifecycle Ownership: Guide partners through the onboarding process, including contracting, systems access, and setup.
  • Activation Management: Monitor and steward onboarded partners through the 30/60/90-day activation phase to ensure successful integration.
  • Mid-Lifecycle Updates: Manage partner updates as needed, including business, contact, or relationship changes.
  • Offboarding Processes: Facilitate partner offboarding or termination processes with cross-functional stakeholders.
  • Records & Documentation: Maintain and update partner records, agreements, and systems to ensure accurate information.
  • Policies & Processes: Create, maintain, and communicate policy and process documentation related to partner lifecycle activities.
  • Performance Tracking: Monitor and report on partner lifecycle key performance indicators (KPIs) to deliver excellent partner experience and ecosystem health.
  • Relationship Building: Build relationships with new partners to provide a welcoming and successful onboarding and activation experience.
  • Feedback & Improvement: Gather feedback from partners and internal stakeholders to continually improve partner success.

Qualifications

  • Bachelor's degree in Business, Marketing, or a related field.
  • 4+ years of work experience with proven expertise in partner success, partner management, channel operations, business process management, or a similar role within a SaaS company.
  • Familiarity with CRM and partner management tools (PRM).
  • Excellent communication and relationship-building skills.
  • Ability to work collaboratively in a cross-functional environment.
  • Strong project management skills.
  • Results-oriented with a focus on revenue growth.

About Freshworks

Freshworks is committed to creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, and ethnicity. We strive to provide equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.



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