Customer Success Intern

4 weeks ago

Bengaluru, India LeadSquared Full time

Who we are?

LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.


LeadSquared has been recognized as one of the fastest growing companies in the world:

  • Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
  • Frost and Sullivan's 2019 Marketing Automation Company of the Year award
  • Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
  • Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius


LeadSquared is backed by institutional investors like GAJA Capital, Stakeboat Capital and angels like Jyoti Bansal.



Role

The Customer Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers.


Customer Success perfectly blends technical and non-technical elements, presenting exciting challenges and a steep learning curve every day. As a Customer Success Manager (CSM), you will have the opportunity to collaborate with various departments within the organization, including:


- Order to Cash (O2C)

- Cash Operations

- Professional Services

- Product Support

- Development Teams

- Legal and more.


Customer Success is a highly exciting and diversified role. It offers the chance to interact with a wide range of people, from CEOs and COOs of client organizations to sales users within the same company. Every day brings new challenges, experiences, and learning opportunities.


In this role, you will be involved in:

- Business Analysis: Understand client needs, analyze their requirements, and deliver tailored solutions.

- Implementation: Oversee the onboarding process, ensuring smooth transitions and effective adoption of our platform.

- International Client Interaction: Engage with clients across the globe, providing exceptional support and building lasting relationships.


About the Internship:

- Duration: 6 months

- Team: US Team

- Timings: 6 PM to 3 AM (IST)

- Opportunity: Full-time conversion upon successful completion


This is a fantastic opportunity to gain hands-on experience, work with a diverse team, and make a significant impact on our clients' success.


If you are motivated, eager to learn, and ready to take on new challenges, we encourage you to apply for our Customer Success Internship.



Responsibilities

  • Engage and individually manage a large volume portfolio of key customer accounts.
  • Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation
  • Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe
  • Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)


Qualifications

  • Bachelor’s Degree or equivalent work experience in the software industry
  • Extensive technical account management & customer engagement experience
  • Must have had hands on working knowledge of Implementation experience with any of the business applications
  • Excellent written & verbal communication skills
  • Willing to work in US time zone

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