Customer Success Intern

3 weeks ago

Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

**About the Role**:
We are excited to announce an opportunity for a Customer Success Intern to join our team at NeoDove. As a Customer Success Intern, you will play a vital role in ensuring our clients have a smooth and successful onboarding experience with our SaaS CRM platform. This internship offers valuable hands-on experience in client relations and software implementation within the fast-growing SaaS industry.

**Key Responsibilities**:

- Assist in the onboarding process for new clients, including gathering client requirements, configuring the CRM system, and providing training and support.
- Collaborate with the sales, customer success, and technical teams to ensure a seamless transition for clients from sales to implementation.
- Work closely with clients to understand their business needs and customise the CRM solution to meet their specific requirements.
- Provide training sessions and user documentation to clients, empowering them to effectively utilize the CRM platform.
- Troubleshoot and resolve any issues or challenges that arise during the onboarding process.
- Collaborate with the product development team to provide feedback and suggestions for improving the onboarding experience and product functionality.

**Skills**:

- Currently pursuing a degree in Business Administration, Information Technology, or a related field.
- Strong communication and interpersonal skills to interact with clients and internal teams.
- Detail-oriented mindset with a focus on delivering a high level of accuracy and quality.
- Ability to work independently and manage multiple client onboarding projects simultaneously.
- Basic knowledge of CRM systems and an eagerness to learn and become proficient in our SaaS CRM platform.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

**Job Type**: Internship
Contract length: 6 months

**Salary**: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 7849824659
Application Deadline: 04/09/2023
Expected Start Date: 04/09/2023

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