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Senior Program Advisor

3 months ago

Gurugram, India Peopledeck Full time

Experience :- 2-5 years


Skills and Qualifications :-

  • Bachelor’s degree in Business, Marketing, Education, or a related field. Master degree will be an added advantage.
  • Minimum of 2 years of experience in sales, academic advising, or a related role, preferably in the education sector.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with potential students.
  • Proven inside sales/consultative Edtech experience with a consistent track record of exceeding acquisition/sales targets.
  • Proficiency in CRM systems, MS Excel and data management tools.
  • Self-motivated, goal-oriented, and comfortable with making multiple calls per day.
  • Pleasantly persistent with customers, enjoying customer interaction with a positive attitude and pleasant phone manners.
  • An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool.


Job Description :-

  • Reach out to working professionals and senior executives through phone calls, emails, and other communication channels.
  • Engage with leads to understand their career goals and how CRUX programs can help them achieve those goals.
  • Provide detailed information about CRUX programs, highlighting the benefits and outcomes.
  • Conduct online demos, trial sessions, and other engagement activities to showcase program value.
  • Manage the sales funnel from lead generation to conversion, ensuring timely follow-up and engagement.
  • Offer personalized consultation and advice, treating potential students with the utmost respect and care.
  • Assist potential students in making informed decisions, providing guidance as if they were friends or family.
  • Guiding and following-up on program milestones, documentation, timelines and payments with customers.
  • Establish and maintain strong relationships with prospective and current students.
  • Utilize CRM systems to manage leads, track interactions, and monitor sales performance.
  • Generate reports and provide insights on lead conversion, sales metrics, and areas for improvement.
  • Stay updated on industry trends and educational advancements to provide relevant and impactful consultations.
  • Developing best practices for customer interactions, including standard FAQs, to capture value and recommend the most suitable programs effectively.
  • Work closely with academic advisors, marketing teams, and program coordinators to align sales efforts with educational offerings and promotional activities.
  • Participate in cross-functional meetings to share insights and contribute to program development.