Excellence Officer
1 month ago
Responsibilities
- Respond promptly and professionally to customer inquiries and complaints via phone, and email
- Provide accurate information about our properties, amenities, and leasing options
- Assist customers in navigating our online platforms and resolving any technical issues they may encounter
- Coordinate with other departments to ensure timely resolution of customer issues and requests
- Maintain detailed and accurate records of customer interactions in our CRM system
- Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions
- Collaborate with the marketing team to develop and implement customer engagement initiatives
- Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers
- Conduct customer satisfaction surveys and utilize feedback to improve our service delivery
- Bachelor's degree in Business Administration, Engineering, or a related field
- Excellent analytical and problem-solving skills
- Attention to detail and ability to manage multiple projects simultaneously
- Excellent communication and interpersonal skills
- Proficiency in using quality management tools and software
- Strong organizational and project management skills
- Ability to work both independently and as part of a team
- Commitment to continuous improvement and excellence
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