Training Manager-Digital Marketing/Sales Enablement

4 weeks ago

Gurugram, India Wipro Full time

Roles and Responsibility:

  • Ensure all training goals and objectives are met at an account level.
  • Manage New Hire Training – plan batches proactively
  • Develop and maintain positive relationships with all stakeholders
  • Work closely with the client / internal stakeholder SPOC to keep abreast of new priorities and manage existing priorities
  • Participate and represent training in various client /internal stakeholder driven calls and initiatives – T3s, CRM updates, Change sheets
  • Trainer Development and guidance
  • Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines.
  • Drive centrally led L&D initiatives in line with the Organization’s requirements


Training Governance –

  • Manage and allocate resources as per business needs; ensure that the SOW terms are always met.
  • Assess training effectiveness periodically and as needed
  • Review and Assess Training SOPs to be in line with the changes timely
  • Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed.
  • Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals.
  • Evaluate trainer competence and review monthly performance with fortnightly 1x1s
  • Publish EWS timely
  • Monthly training performance for WBR, MBR and QBRs


Learning Integration –

  • Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed timely and effectively
  • Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met.
  • Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services.
  • Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement.



Essential skills

  • Must have Digital Marketing/Content Moderation Training domain experience of at least 3 years.
  • People leadership experience of 7+ years.
  • Must have led a team of managers for at least 3+ years.
  • Must have Knowledge of learning and development best practices.
  • A proven track record of training program development, evaluation and management.
  • Excellent leadership skills

Good to have –

  • Understanding of the Advertising, Marketing World and/or Content Moderation
  • Content Design & Development Skills
  • Experience in handling LMS activities


If internal – (approx.)

  • Team management – 4-5 years
  • Managing managers – 2-3 years


Behavior –

  • Be an avid learner - Demonstrated learning ability
  • Strong interpersonal skills
  • Excellent spoken and written Skills
  • Willingness to work 24/7 - needs to be comfortable with working in shifts
  • Proven/demonstrated self-initiative, ability to work independently & in team environment, self-motivated and results oriented.

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