Service Desk Specialist

3 weeks ago


Noida, India Tata Consultancy Services Full time

Service Desk Specialist


Experience: 2 - 8 Years

Location: Noida



Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services.
  • Respond to email messages for customers seeking help.
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements to procedures.
  • Install, modify, and repair computer hardware and software.
  • Determining the best solution based on the issue and details provided by customers.



  • Noida, India Tata Consultancy Services Full time

    Service Desk SpecialistExperience: 2 - 8 YearsLocation: NoidaJob DescriptionResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Must have good technical knowledge and be able to communicate...


  • Noida, India Tata Consultancy Services Full time

    Service Desk SpecialistExperience: 2 - 8 YearsLocation: NoidaJob DescriptionResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Must have good technical knowledge and be able to communicate...


  • Noida, India Tata Consultancy Services Full time

    Service Desk SpecialistExperience: 2 - 8 YearsLocation: NoidaJob Description Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Must have good technical knowledge and be able to communicate...


  • Noida, India Tata Consultancy Services Full time

    Service Desk Specialist Experience: 2 - 8 Years Location: Noida Job Description Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Must have good technical knowledge and be able to...


  • Noida, India Tata Consultancy Services Full time

    Service Desk SpecialistExperience: 2 - 8 YearsLocation: NoidaJob DescriptionResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Must have good technical knowledge and be able to communicate...


  • Noida, India Impact InfoTech Full time

    Role : International Technical Service Desk Experience : Minimum 2 years of experience in a International Technical Service Desk Skills : ITIL, Remote Support Location : Noida Shift : US Shift Salary : Upto 6 LPA **Salary**: Up to ₹600,000.00 per year **Benefits**: - Provident Fund Day range: - Monday to Friday Shift: - Night shift - US...


  • noida, India Tata Consultancy Services Full time

    Service Desk Specialist Experience: 2 - 8 Years Location: Noida Job Description Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Must have good technical knowledge and be able to...


  • noida, India Tata Consultancy Services Full time

    Service Desk SpecialistExperience: 2 - 8 YearsLocation: NoidaJob Description Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Must have good technical knowledge and be able to communicate...


  • Noida, India Kyndryl Solutions Private Limited Full time

    **Why Kyndryl** **Your Role and Responsibilities** - As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. - Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of...

  • Hindi Desk

    1 week ago


    Noida, India Indo-Asian News Service (IANS) Full time

    **Hindi Desk**: - Senior Sub Editor (sports) - Sub Editor (sports) - Sub Editor (General Desk) - Senior Sub Editor (Business) - Sub Editor (General Desk)


  • Noida, India BorderlessMind Full time

    **Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...

  • IT Service Desk

    3 days ago


    Noida, India Sopra Steria Full time

    Description - Internal - Monitor all online services and batch work. - If necessary, answer incoming calls, taking necessary details and ensuring the call is dealt with -Log details of all incidents and problems utilizing standard reporting methods. - Provide first line fix, utilizing relevant procedures, or escalate problems. - Use supplied checklists and...


  • Noida, India Kyndryl Solutions Private Limited Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Noida, Uttar Pradesh, India Tech Mahindra Full time

    Job OverviewTech Mahindra is seeking a skilled Technical Support Specialist - Service Desk to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers across various channels. The ideal candidate will possess excellent communication skills, a strong technical foundation, and the...

  • Service Desk Agent

    2 months ago


    noida, India Tata Consultancy Services Full time

    Service Desk AgentSkill Set:· 2-3 years of experience as a Help Desk Technician or other customer support role· Good understanding of computer systems, mobile devices, and other tech products.· Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.· Strong oral and written communication skills, with the ability to...

  • Service desk agent

    2 months ago


    Noida, India Tata Consultancy Services Full time

    Service Desk Agent Skill Set: · 2-3 years of experience as a Help Desk Technician or other customer support role · Good understanding of computer systems, mobile devices, and other tech products. · Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues. · Strong oral and written communication skills, with the...


  • Noida, India Kyndryl Solutions Private Limited Full time

    **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...

  • Service desk agent

    2 months ago


    Noida, India Tata Consultancy Services Full time

    Service Desk AgentSkill Set:· 2-3 years of experience as a Help Desk Technician or other customer support role· Good understanding of computer systems, mobile devices, and other tech products.· Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.· Strong oral and written communication skills, with the ability to...

  • Service Desk Agent

    2 months ago


    Noida, India Tata Consultancy Services Full time

    Service Desk AgentSkill Set:· 2-3 years of experience as a Help Desk Technician or other customer support role· Good understanding of computer systems, mobile devices, and other tech products.· Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.· Strong oral and written communication skills, with the ability to...

  • Service Desk Executive

    4 months ago


    Noida, Uttar Pradesh, India CIS Worldwide Ltd Full time

    Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...