Business Process Analyst
3 weeks ago
Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hours
Work location: Bangalore (Manyata Tech Park)
Mode: Work from Office
Shift timing: Rotational shifts
Purpose of Job:
The position will be responsible for analyzing business processes and procedures to identify areas for improvement, enhance efficiency and productivity, and drive operational excellence. You will collaborate with cross-functional teams, including business leaders, IT professionals, and stakeholders, to streamline workflows, optimize resources, and implement best practices.
Primary Roles & Responsibilities:
Evaluate and assess business processes, procedures, and workflows to identify areas of improvement and potential optimization.
Collaborate with cross-functional teams, including business leaders, IT professionals, and stakeholders, to gather information and requirements.
Develop and maintain process documentation, including process flows, use cases, and business requirements.
Design and implement process improvements to enhance efficiency, productivity, and effectiveness.
Develop and maintain metrics and KPIs to monitor process performance, identify opportunities for improvement, and measure success.
Conduct training and provide guidance to end-users on new processes and procedures.
Assist in the development of project plans and timelines to ensure successful implementation of process improvements.
Participate in project teams to ensure alignment with business goals and objectives.
Knowledge, Skills, Abilities
Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organizations strategic direction and goals.
Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools. Aligns policies for a consistent and united business approach. Increases cooperation and communications between departments.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms.Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.
Leadership Communication - Energizes people by painting a clear picture of the mission and vision for the company or organizational unit.Passionately communicates the company’s strategy, goals, and objectives. Encourages open communication across the organization. Creates a culture that makes people valued and respected. Able to tell a compelling story about the company’s history and future. Provides visibility to critical information and inspires people to action. Communicates major trends in the business; people, strategies, markets, organizational change, products, customers, etc. Squelches rumors by providing accurate and timely information. Fosters a culture of compliance and ethical business practices.
Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization. Demonstrates knowledge of how the organization’s operating environment affects a business. Constantly initiates and manages change to ensure the organization maintains a competitive edge. Understands the drivers of change in today's marketplace. Identifies trends in industry that can be used to improve current work or organizational performance. Manages conflict effectively within an organization. Creates organizational and tactical plans for managing change initiatives.
Strategy and Strategic Planning - Possesses a future orientation always looking ahead for probable issues that may arise from business decisions.Anticipates probable outcomes, trends, and directions of business. Defines strengths, weaknesses, opportunities, and threats. Articulates the corporate vision, goals and strategic objectives to employees.
Education / Experience Requirements
Bachelor's degree in Business Administration, Information Technology, or related field
Minimum of 7-8 years of proven experience as a Business Process Analyst or similar role
Strong analytical skills with the ability to identify problems and develop solutions
Excellent communication and interpersonal skills
Experience developing process maps, workflows, and procedures
Knowledge of process improvement methodologies such as Lean Six Sigma
Experience with project management and cross-functional teams
Strong attention to detail and organizational skills
Ability to work independently and manage multiple projects simultaneously
Proficient in Microsoft Office / Tableau / Power BI, etc and business process modeling tools
Exceptional predictive planning abilities with a proven record of recommending and implementing process and efficiency improvements; demonstrated success in identifying and successfully executing strategic business opportunities.
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