Internal ITSM Process Auditor

4 weeks ago

Noida, India Bureau Veritas Group Full time

Position Overview:


As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for varions IT services. You will also contribute to process transformations and improvements using industry best practices and techniques


Exp: 3 to 8 years



Key Responsibilities:

As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques. Your main duties will include:

  • Responding to global queries related to ways of working of established processes - Incident, Problem, Change and Request management
  • Contribute to adoption of Service Management processes across all OGs and teams.
  • Contribute to Service Introduction and provide Framework for transition of service to Run with teams and ensure alignment of Service Owner/support groups to secure Go-live and Post Go-live in a structured manner.
  • Performing process workflow testing on Service management tool
  • Managing and measuring process compliance against defined processes and policies
  • Conducting Process audits, sharing Audit reports and tracking findings to closure
  • Contributing to development and maintenance of processes, procedure and training materials
  • Collaborating with multiple stakeholders across cultures and geographies

Qualifications and Skills:


To be successful in this role, you should have the following skills and certifications:

  • ITIL 4 certified
  • Internal Auditor for ISO 20000
  • Advanced knowledge of Service Management ticketing tools
  • Good knowledge of Service Level Agreements and process KPIs
  • Proficient in Microsoft Visio and Microsoft Excel
  • Excellent communication and analytical skills
  • Ability to work independently and as part of a team
  • Proficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools

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