Business Development Associate

5 days ago

Gurugram, India ORNAZ Full time

Company Description:


ORNAZ is a leading fine jewellery D2C brand specializing in diamond engagement rings. Since its inception in 2016, ORNAZ has been dedicated to crafting elegant and customizable solitaire engagement rings, giving customers the opportunity to celebrate their unique love stories. The brand also offers an extensive range of diamond jewellery, including earrings, pendants, and bracelets. With a strong online presence and consistent revenue growth, ORNAZ serves a wide base of customers across India, delivering quality craftsmanship and personalized experiences.


Job Summary:


We are seeking a passionate and results-driven Business Development Associate to drive sales, foster customer relationships, and contribute to revenue growth. The role involves managing the sales process from initial inquiry to post-delivery support, ensuring a seamless customer experience. You will play a key part in achieving sales targets and strengthening ORNAZ’s reputation for exceptional service and quality.


Key Responsibilities:


1. Sales & Revenue Generation:

• Drive sales by effectively engaging with potential clients and understanding their needs.

• Meet or exceed monthly and quarterly sales targets through strategic outreach and follow-ups.

• Upsell and cross-sell diamond jewellery products to maximize revenue opportunities.

2. Customer Relationship Management:

• Manage the entire customer journey, from initial inquiry, order placement, and customization to delivery and post-sales follow-up.

• Provide personalized assistance and maintain regular communication to ensure customer satisfaction.

• Address customer queries, resolve issues promptly, and ensure a smooth buying experience.

3. Order Fulfillment Coordination:

• Coordinate with internal teams (design, production, and logistics) to ensure timely order fulfillment and delivery.

• Keep customers informed on the status of their orders and address any delays or concerns.

4. Post-Sales Engagement:

• Follow up with customers post-delivery to gather feedback and ensure satisfaction.

• Foster long-term relationships to encourage repeat business and referrals.

• Handle after-sales support, including product care guidance and issue resolution.

5. Lead Management & Follow-Up:

• Maintain an organized database of leads and clients using CRM tools.

• Conduct timely follow-ups to convert leads into sales and nurture relationships for future opportunities.

Required Skills & Qualifications:


• Bachelor’s degree in Business, Marketing, or a related field.

• 1-2 years of experience in sales, business development, or customer relationship management.

• Proven track record of achieving or exceeding sales targets.

• Excellent communication, negotiation, and interpersonal skills.

• Strong organizational skills and attention to detail.

• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.

• Passion for luxury products and an understanding of the jewellery industry is a plus.


Key Details:


Location: Gurgaon, Haryana

Industry: D2C luxury retail goods and jewellery

Employment Type: Full-Time

Experience Level: 1-2 Years

Working Days: 6 Days

Salary: ₹3.0 LPA to ₹5.0 LPA (Fixed) + Incentives*

*( there is no upper cap on the incentives limit- best incentives slab in the industry.)

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