Process Excellence Manager

3 weeks ago

Noida, Uttar Pradesh, India PW (PhysicsWallah) Full time

Job Title: Process Excellence & Product Intelligence Manager

Location: Noida (Work from Office)

Work Schedule: 6 Days a Week

Experience: 6+ Years

About the Role:

We are looking for a Process Excellence & Product Intelligence Lead to drive operational efficiency, AI-driven intelligence, sales channel expansion, and lead optimization across our product offerings. The ideal candidate will have experience in large-scale eCommerce platforms like Amazon, Flipkart or multi-cohort product-driven organizations like PolicyBazaar, JustDial, with a deep understanding of process optimization, AI deployment, sales enablement, and business intelligence.

Key Responsibilities:

Process Excellence & Optimization:

  • Design and implement process improvement strategies to enhance operational efficiency.
  • Utilize Six Sigma, Lean, and automation frameworks to optimize workflows.
  • Identify process bottlenecks and deploy technology-driven solutions to improve productivity.

Product Intelligence & AI Deployment:

  • Work with product & tech teams to integrate AI/ML models for process automation, lead intelligence, and sales optimization.
  • Leverage AI-driven insights to enhance customer segmentation, lead prioritization, and conversion rates.
  • Drive implementation of predictive analytics, chatbots, automated lead scoring, and intelligent recommendation engines.
  • Ensure seamless integration of AI tools across CRM, marketing automation, and sales platforms.

Sales Channel Development & Optimization:

  • Identify, evaluate, and implement new sales channels (online/offline) for customer acquisition.
  • Work closely with the sales, marketing, and business development teams to test and scale multi-channel strategies.
  • Deploy AI-driven tools for demand forecasting, customer segmentation, and lead nurturing.
  • Optimize lead flow from various channels using intelligent lead-scoring mechanisms and automated follow-ups.

Cross-functional Collaboration & Stakeholder Management:

  • Partner with Operations, Product, Tech, Sales, and Data Science teams to align AI-driven intelligence and process excellence with business goals.
  • Act as a bridge between technical teams and business functions to translate process gaps into scalable solutions.
  • Engage with external AI solution providers to deploy the latest sales automation and lead optimization tools.

Data-Driven Insights & Performance Monitoring:

  • Define and monitor KPIs, SLAs, and process metrics to track efficiency, lead quality, and conversion success.
  • Develop real-time dashboards and AI-powered analytics for decision-making.
  • Conduct A/B testing on sales channels, lead management strategies, and AI-driven automation to maximize ROI.

Key Qualifications & Requirements:

  • 6+ years of experience in Process Excellence, AI Deployment, Sales Channel Expansion, and Lead Optimization roles.
  • Expertise in process automation, Lean Six Sigma methodologies, AI-based intelligence deployment, and business transformation.
  • Strong understanding of CRM, AI-powered sales enablement tools, and digital lead management.
  • Hands-on experience working with AI/ML solutions, lead filtration algorithms, chatbots, NLP models, and predictive analytics tools.
  • Proficiency in SQL, Python, Power BI, Tableau, or other analytics-driven platforms is a plus.
  • Exceptional problem-solving skills, analytical thinking, and stakeholder management.

Why Join Us?

  • Lead AI-driven process automation and sales intelligence initiatives.
  • Work at the intersection of product, sales, and AI-driven intelligence.
  • Competitive salary and growth-oriented career path in a high-impact role.

Interested candidates can share their resume at Parul.verma@pw.live

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