Customer Service Team Lead

1 month ago

Gurugram, India Teleperformance Full time

TPUS HR Helpdesk Supervisor


Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 380,000 people working in over 265 dialects and languages, across 400 contact centers in 83 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.


The Teleperformance E-Care Team delivers centralized omnichannel services that provide more personal interactions between employees and various Teleperformance departments for assistance with employee care concerns. Our employees reach us through the following employee care channels:



Your responsibilities:


  • everyday activities of the HR Helpdesk and Retention Teams.
  • the TP values as a way of working.
  • counseling as needed to staff to better improve their work performance and relationship with co-employees
  • admin processes/policies and sound employee benefits.
  • harmonious relationships, camaraderie and cooperation within the Company by organizing activities and events that support and enhance employee morale.
  • compliance of Company policies, procedures and rules by members of HR Department and issues Incident Reports and/or proper documentation, as necessary
  • with HR-ER Specialists as regards the conduct of administrative investigations of violations of Code of Conduct and Good Behavior for members of the HR Department and members of the Support Group
  • focus group discussions
  • coaching and counseling sessions to address employee behavioral issues as necessary
  • on other assignments which the Department Head may assign him/her from time to time


Requirements:

  • Bachelor’s degree and/or specialized training
  • At least 2 years previous related experience directly related to the duties and responsibilities specified.
  • Computer literate with proficiency in MS Word, MS Excel and MS PowerPoint
  • Competent in decision-making and problem solving
  • Excellent oral and written communication skills
  • Program planning and implementation skills
  • Presentation skills.


Benefits:

Full-time position (40 hours/week)

Competitive Salary

Intense role-specific training.

A permanent presence of coaches who will facilitate your personal and professional development.

Established career path to grow within the project

Employment with the world's largest provider of contact center services

Excellent work environment, great colleagues & social activities

Dynamic business casual environment in a highly-motivated team

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