Customer Relationship Specialist
Found in: Appcast Linkedin IN C2 - 2 weeks ago
Job Description
The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.
Salary –Salary should not be a constrain for a good resource
Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
Department – Customer Relationship [Post Sales - AMC Revenue Generation / service sales]
Role – Sr. Executive
Employment Type – Permanent Job, Full Time
Work location – Ahmedabad (Prahladnagar)
Field work – Majorly Inside Sales but Will involve client meetings at times
Job Role
- Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team
- Establish working relationship and Interactions with End Customers with reminders regarding Warranty / AMC expiry.
- Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders on a continuous basis for both first time AMC from new customers and AMC renewal from existing customers
- Work with Manager – Customer Success to strategize bid management, share necessary quotations & proposals for AMC orders.
- Follow up on the Quotations / Proposals sent
- Assisting Management on knowledge / status sharing on specific leads/AMC contract pipeline
- Periodically follow ups for upgrade or renewal of contract
- Managing account relationship, effective account mapping, and demand generation.
- Ensure client satisfaction by achieving delivery/ service quality
- Do all necessary documentation for AMC order and provide necessary details to Accounts team for revenue booking and receipt of periodical AMC payments
Required Skills :
- Any Graudation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT/ Computer / EC will be added advantage]
- Minimum 3 to 5 years of experience of Corporate AMC Revenue Generation, preferably from IT software / hardware sales industry
- Excellent knowledge on MS Office (Experience. With SAP Preferred)
- Excellent verbal and written communication Skills as well presentation skills
- Proven Ability to interact with CXO level people
- Experience / Ability to understand Client's needs and offering right solutions
Desired Personality traits
- Self-drive & Result orientation
- Strong work ethics and sense of commitment
- Strong Interpersonal Skills
- Ability to work in a faced paced environment
Key Performance Indicators
- Revenue Generation through new AMC contract and renewals
- Continuity of services availed by Customer post warranty period
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