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Relationship Manager

1 month ago

Hyderabad, India Corporate Fincon Pvt ltd Full time

Job description

A Relationship Manager in a bank loan company typically acts as a liaison between the bank and its clients, focusing on building and maintaining long-term relationships with clients while also meeting business objectives. Below is a detailed list of key responsibilities:


1. Client Relationship Management


Building and maintaining relationships: Establish and nurture strong, long-term relationships with individual and corporate clients to ensure customer satisfaction and loyalty.

Client retention: Develop strategies to retain clients by providing excellent customer service and addressing their financial needs effectively.

Regular client meetings: Schedule and conduct regular meetings with clients to understand their financial requirements, provide updates, and gather feedback.

Personalized service: Offer tailored loan solutions and financial advice to meet each client’s specific needs.

2. Loan Origination and Sales


Identifying opportunities: Identify and pursue new business opportunities for loan products, including personal loans, home loans, business loans, etc.

Loan product promotion: Actively promote the bank's loan products and services to potential and existing clients.

Cross-selling and upselling: Cross-sell other banking products and services like insurance, credit cards, or savings accounts to enhance client engagement.

Loan application support: Assist clients with the loan application process, ensuring all necessary documentation is submitted and the process runs smoothly.

3. Loan Assessment and Documentation


Assessing client eligibility: Evaluate the client's financial situation, including creditworthiness, income, and risk profile, to recommend suitable loan products.

Documentation handling: Ensure all loan documentation is properly filled out and submitted, ensuring compliance with legal and regulatory requirements.

Processing support: Coordinate with the underwriting and credit departments to facilitate the loan approval and disbursement process.

4. Risk Management and Compliance


Credit risk management: Conduct initial assessments of credit risk, and ensure the creditworthiness of the borrower aligns with the bank's lending policies.

Regulatory compliance: Ensure compliance with all applicable regulations, guidelines, and internal policies regarding loan approval and disbursement.

Managing overdue loans: Follow up with clients to ensure timely repayments of loans. Address any delinquencies or defaults, working with the collections team if necessary.

5. Client Retention and Service


Troubleshooting issues: Address any client complaints or concerns related to loan products or services and work towards resolving them in a timely and professional manner.

Advisory role: Provide advice on debt management, loan repayment schedules, and options available for loan restructuring or refinancing.

Regular check-ins: Perform periodic reviews of clients' loan accounts to ensure they are on track and continue to meet their financial needs.

6. Market Research and Strategy


Market analysis: Monitor market trends and competitor offerings to ensure the bank’s loan products remain competitive and aligned with customer demand.

Target market identification: Identify potential new customer segments and market niches for the bank’s loan products.

Feedback collection: Gather feedback from clients to identify opportunities for product improvement and service enhancement.

7. Sales Reporting and Performance Tracking


Sales targets: Achieve sales and revenue targets set by the bank by acquiring new loan clients and retaining existing ones.

Performance tracking: Track and report sales performance regularly, ensuring that key metrics such as loan volume, approval rates, and cross-selling targets are met.

Reporting to management: Provide regular updates to senior management on progress, challenges, and any significant changes in the market or client behavior.

8. Collaboration with Internal Teams


Coordination with credit teams: Work closely with the credit and underwriting departments to ensure a smooth and efficient loan approval process.

Collaboration with branch teams: Collaborate with other branch or regional teams to share leads, best practices, and insights into client needs.

Liaison with legal teams: Coordinate with the legal and compliance teams to ensure that all contracts, agreements, and documents comply with applicable regulations.

9. Client Education and Financial Literacy


Financial education: Educate clients about available loan products, terms, and the implications of taking on debt.

Debt management counseling: Provide clients with information and advice on managing their loan obligations and improving their financial well-being.

10. Performance and Personal Development


Continuous learning: Stay updated on industry trends, loan products, and regulatory changes to improve knowledge and performance.

Skill development: Regularly work on improving sales, communication, negotiation, and relationship-building skills.

Key Skills and Qualifications:


Strong communication and interpersonal skills to build rapport with clients.

Sales acumen: Ability to meet or exceed sales targets.

Problem-solving skills: Ability to handle difficult situations with clients effectively.

In-depth knowledge of loan products: Understanding of different types of loans and their terms.

Analytical skills: Ability to assess creditworthiness and financial situations.

Attention to detail: Precision in managing documentation and client information.

Time management skills: Balancing multiple clients and loan applications efficiently.

Bachelor’s degree in finance, business, or a related field (preferred).

Prior experience in sales or banking is often a requirement.

This role requires a balance of sales expertise, customer service, and financial knowledge, making it crucial for the Relationship Manager to be proactive, solution-oriented, and client-focused while contributing to the bank's overall loan portfolio growth.