GM operations

3 days ago

Gurugram, India PeopleLogic Full time

About the Customer


Company is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.


About the Role


Designation : GM operations

Work Location: Gurgaon

Work Experience: 6-8 Years of experience



About Company:

It is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Company offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.


Job Responsibilities:

  • You will lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.
  • You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfillment, logistics and customer experience.- You will be responsible for leading and managing a huge team, their performance, expectations and goals.
  • Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
  • Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
  • Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
  • Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives
  • Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence;
  • Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview
  • Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction
  • Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
  • Ensure that there are fewer delivery executive driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Company T-shirts, bags and Id card while on delivery.


Background and Requirements

Job Requirements


Desired skills:

  • Post Graduate with 4-6 years experience .
  • Prior experience in process design and operations implementation (preferably in logistics/supply chain management
  • Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
  • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
  • Must have ability to multitask, manage multiple hubs and establish priorities
  • Good leadership skills (Experience in managing blue-collared employees is a big plus)
  • Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
  • Attention to detail and ability to critically think through and resolve problems

  • GM operations

    3 days ago

    Gurugram, India PeopleLogic Full time

    About the CustomerCompany is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.About the RoleDesignation : GM operationsWork Location: GurgaonWork Experience: 6-8 Years of experienceAbout Company: It is India’s leading on-demand delivery platform with a tech-first...

  • PeopleLogic | GM operations | gurugram

    3 days ago

    gurugram, India PeopleLogic Full time

    About the CustomerCompany is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.About the RoleDesignation : GM operationsWork Location: GurgaonWork Experience: 6-8 Years of experienceAbout Company: It is India’s leading on-demand delivery platform with a tech-first...

  • PeopleLogic | GM operations | gurugram

    3 days ago

    gurugram, India PeopleLogic Full time

    About the Customer Company is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. About the Role Designation : GM operations Work Location: Gurgaon Work Experience: 6-8 Years of experience About Company: It is India’s leading on-demand delivery platform with a...

  • Us Healthcare Account Receivable Executive

    3 days ago

    Gurugram, Haryana, India GM Analytics Solutions Full time

    Summary GM Analytics Solutions is looking for a driven, dedicated and experienced A R Caller/ Medical Billing professional, proficient in US healthcare willing to work in Night shift. Job Description - 2-6 years Experience is required in AR calling for US Healthcare - Perform outbound calls to insurance companies to collection outstanding AR. - Working on...

  • DGM/ GM, Head of Administration

    2 weeks ago

    gurugram, India Talent Junction Full time

    Role: DGM/ GM, Head of AdministrationCompany: Listed manufacturing companyLocation: Gurugram, HaryanaRole OverviewThe Head of Administration is responsible for overseeing all administrative functions to ensure smooth daily operations. This role involves managing facilities, coordinating support services, handling vendor management, ensuring compliance...

  • DGM/ GM, Head of Administration

    2 weeks ago

    Gurugram, India Talent Junction Full time

    Role: DGM/ GM, Head of AdministrationCompany: Listed manufacturing companyLocation: Gurugram, HaryanaRole OverviewThe Head of Administration is responsible for overseeing all administrative functions to ensure smooth daily operations. This role involves managing facilities, coordinating support services, handling vendor management, ensuring compliance...

  • Manager/DGM/GM-Operation & Maintenance

    2 weeks ago

    Gurugram, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO)Qualification: B Tech in Electrical EngineeringExperience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects.Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/ FMEA of...

  • Manager/DGM/GM-Operation & Maintenance

    2 weeks ago

    gurugram, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO)Qualification: B Tech in Electrical EngineeringExperience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects.Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/ FMEA of...

  • Manager/DGM/GM-Operation & Maintenance

    2 weeks ago

    Gurugram, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO) Qualification: B Tech in Electrical Engineering Experience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects. Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/...

  • Manager/DGM/GM-Operation & Maintenance

    2 weeks ago

    gurugram, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO) Qualification: B Tech in Electrical Engineering Experience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects. Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/...

  • Manager/DGM/GM-Operation & Maintenance

    2 weeks ago

    Gurugram, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO)Qualification: B Tech in Electrical EngineeringExperience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects.Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/ FMEA of...

  • Bakingo - General Manager - Operations - XLRI/NITIE

    7 days ago

    Gurugram, India Bakingo - A Brand of FA Gifts Pvt Ltd Full time

    Job description : GM OpsWe, at Bakingo, relate our success directly to the strength of our management team. To continue operating at our high standards, we're seeking a general manager who has exhaustive exposure in overseeing business operations at a production unit level as well as at the organizational. The ideal candidate will be an expert...

  • GM Sales

    7 months ago

    Gurugram, India Axiom Landbase Pvt. Ltd. Full time

    Roles and Responsibilities:Prepare & execute sales strategy for achieving the assigned business targetsGetting new clients on board, account management and expansion in the assigned regionMaintaining a relationship with channel partners, investors for presenting them new investment options for our residential/commercial projects in NoidaResource planning and...

  • Operation Analyst

    2 weeks ago

    Gurugram, India AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Intern- Strategy and Transformation

    7 months ago

    Gurugram, Haryana, India BD Full time

    Job Description Summary **Job Description**: **Responsibilities**: - Project Management /Analytics Support: Work with senior leadership to drive Strategy deployment through innovative analytics. Draft project plan and evangelize with stakeholders across the organization for feedback and approval. Develop an in-depth understanding of business performance...

  • Gm Legal,gurgaon

    5 months ago

    Gurugram, Haryana, India SearchEnds Full time

    From 10 to 12 year(s) of experience - ₹ 18-30 Lacs P.A. - Gurgaon/ Gurugram,Haryana*** - regulatory and legal knowledge in recommending trade-offs to help the decision-making process. - High degree of Professional ethics and integrity. - Sound judgement and ability to analyse situations and information. - Outstanding communication skills. - Review, update...

  • Lead Associate

    4 weeks ago

    gurugram, India WNS Full time

    Job Description: - The Mortgage conditions review associate review and determine the eligibility of documents received and accordingly take action on the conditions available on loan. Mortgage conditions review associate role includes but not limited to analyzing and verifying documents received against conditions, review all 4 C’s and make decisions...

  • Brillon Consumer Products Pvt Ltd

    3 days ago

    gurugram, India Brillon Consumer Products Pvt Ltd (Formerly known as SC Johnson). Full time

    Roles and Responsibilities Develop and implement a sales plan to achieve sales targets within the assigned territory. Appoint suitable distributors and Ensure Primary, Secondary sales along with executing other important activities such as claim, CRM implementation. etc Identify and prospect potential institutional clients in the HORECA & Related industry....

  • Lead Associate

    2 months ago

    Gurugram, India WNS Full time

    Job Description: - The Mortgage conditions review associate review and determine the eligibility of documents received and accordingly take action on the conditions available on loan. Mortgage conditions review associate role includes but not limited to analyzing and verifying documents received against conditions, review all 4 C’s and make decisions...

  • Lead Associate

    2 months ago

    Gurugram, India WNS Full time

    Job Description: - The Mortgage conditions review associate review and determine the eligibility of documents received and accordingly take action on the conditions available on loan. Mortgage conditions review associate role includes but not limited to analyzing and verifying documents received against conditions, review all 4 C’s and make decisions...