Operation Analyst

1 week ago

Gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Key Responsibilities:

Lead the GMS global standards (GCAG, GFSG, GHDC) exception process, which includes leading exceptions calls, creating agendas, tracking/oversight of exceptions and stakeholder communication. Responsible for end-to-end projects for new GMS industry codes and MCC set ups, including intake, mapping for SEIMS and Genesis, bi-annual enterprise-wide communication, and leading collaboration with multiple stakeholders across the project life cycle. Lead, support, contribute to other GMNS standards projects as needed. Assist the GMNS Data Quality team with key transactional data remediations. While these describe the overall responsibilities of the position, additional duties may be assigned

Minimum Qualifications:

Strong project management experience. Effectively collaborate/influence at all levels without having direct authority. Proven critical thinking skills with the ability to interpret information, draw business conclusions/connections and make recommendations. Exceptional attention to detail and ability to simultaneously manage multiple projects. High degree of comfort, agility, and resilience in a fast-paced dynamic, changing environment. Excellent written/verbal communication skills. Merchant Processing knowledge including SEIMS, Genesis, and Merchant Acquisition. Working knowledge of the GMNS standards (GFSG, GCAG, GHDC, Network Specifications, Global Codes & Information Guide, etc.) Ability to partner with internal teams, assisting with certification & testing requirements, E2E UAT/Certification experience preferred. Ability to influence Partner Management/CLM teams and lead key data quality remediations and other related projects. Bachelors degree required, master's or other advanced degree preferred. Strong power-point & excel skill.

Ability to query Cornerstone/Lumi & BI tool knowledge is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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