Assistant Manager Training

1 week ago

Gurugram, India WNS Full time

To drive V and A and floor support training teams for on time and quality delivery.

To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.


Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery Conduct TNI and TNA to program the modules as per the process needs. New Hire Training on Spoken and Written Communication Customer Service & Cultural Alignment for Pre Process batches Conduct TNA through NPS CSAT

Quality analysis conduct TNI through floor interventions NPS management through Agent Skill Mapping and development Frontend skill management initiatives including coaching & training SLA Management for all Floor Training Initiatives on Time Reporting of NPS.

Management Drives prepare site related management reports WBR MBR etc. Ensure optimum utilization of training resources within the site

Liaise with Operation to ensure there is adequate and effective training support provided.


Analyses, identify internal external customer requirements through data analysis, and use training as a tool to resolve issues Report accurate statistics

Consistently achieve or exceed quality training and targets Conform to company and client security requirements


Qualifications

Graduate

  • Assistant Manager

    7 months ago

    Gurugram, India Hyatt Corporation Full time

    Assistant Manager - Training Hyatt Regency Hyatt Regency Gurgaon IN - HR - GurgaonTraining ProgramEntry Level ManagerFull-timeReq ID: GUR001758Local Summary You will be responsible to provide an excellent and consistent level of administrative support to your customers. The Assistant Manager Training is responsible to assist the Learning Manager...

  • Assistant Manager Training

    1 week ago

    Gurugram, India WNS Full time

    To drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...

  • Assistant Manager Training

    1 week ago

    Gurugram, India WNS Full time

    To drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently. Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...

  • Assistant Manager Training

    4 weeks ago

    Gurugram, India Teleperformance Full time

    Key ResponsibilitiesThe Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support Operations...

  • Assistant Manager Training

    4 weeks ago

    Gurugram, India Teleperformance Full time

    Key ResponsibilitiesThe Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support Operations...

  • Assistant Manager Training

    4 weeks ago

    Gurugram, India Teleperformance Full time

    Key Responsibilities The Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support...

  • Assistant Manager Training

    2 months ago

    gurugram, India Teleperformance Full time

    Key Responsibilities The Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support...

  • Assistant Manager Training

    2 months ago

    gurugram, India Teleperformance Full time

    Key ResponsibilitiesThe Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support Operations...

  • Assistant Manager Training

    2 months ago

    Gurugram, India Teleperformance Full time

    Key ResponsibilitiesThe Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support Operations...

  • Assistant Manager Training

    2 months ago

    Gurugram, India Teleperformance Full time

    Key Responsibilities The Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support...

  • Assistant Manager Training

    4 weeks ago

    Gurugram, India WNS Full time

    Domain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not limited to...

  • Assistant Manager Training

    4 weeks ago

    Gurugram, India WNS Full time

    Domain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not limited to...

  • Assistant Manager Training

    4 weeks ago

    Gurugram, India WNS Full time

    Domain Experience – KYC, AML, Transaction monitoring, Fraud Investigation. The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not limited...

  • Assistant Manager Training

    2 weeks ago

    Gurugram, India WNS Full time

    Domain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service.Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews.Risk ops Drive individual and team goals including but not limited to...

  • Assistant Manager Training

    2 weeks ago

    Gurugram, India WNS Full time

    Domain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service.Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews.Risk ops Drive individual and team goals including but not limited to...

  • Assistant Manager: Training Administration

    2 weeks ago

    Gurugram, India Developing Countries Vaccine Manufacturers Network (DCVMN International) Full time

    The Developing Countries Vaccine Manufacturers Network (DCVMN) is a voluntary, public health-driven alliance of 48 vaccine manufacturers from developing countries. We are dedicated to the research, development, manufacturing, and supply of high-quality vaccines that are accessible and affordable, protecting populations worldwide against both known and...

  • Assistant Manager: Training Administration

    2 weeks ago

    Gurugram, India Developing Countries Vaccine Manufacturers Network (DCVMN International) Full time

    The Developing Countries Vaccine Manufacturers Network (DCVMN) is a voluntary, public health-driven alliance of 48 vaccine manufacturers from developing countries. We are dedicated to the research, development, manufacturing, and supply of high-quality vaccines that are accessible and affordable, protecting populations worldwide against both known and...

  • WNS | Assistant Manager Training

    1 week ago

    gurugram, India WNS Full time

    To drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...

  • WNS | Assistant Manager Training

    2 weeks ago

    gurugram, India WNS Full time

    Domain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service.Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews.Risk ops Drive individual and team goals including but not limited to...

  • Teleperformance | Assistant Manager Training | gurugram

    4 weeks ago

    gurugram, India Teleperformance Full time

    Key ResponsibilitiesThe Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support Operations...