WNS | Assistant Manager Training
3 weeks ago
To drive V and A and floor support training teams for on time and quality delivery.
To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.
Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery Conduct TNI and TNA to program the modules as per the process needs. New Hire Training on Spoken and Written Communication Customer Service & Cultural Alignment for Pre Process batches Conduct TNA through NPS CSAT
Quality analysis conduct TNI through floor interventions NPS management through Agent Skill Mapping and development Frontend skill management initiatives including coaching & training SLA Management for all Floor Training Initiatives on Time Reporting of NPS.
Management Drives prepare site related management reports WBR MBR etc. Ensure optimum utilization of training resources within the site
Liaise with Operation to ensure there is adequate and effective training support provided.
Analyses, identify internal external customer requirements through data analysis, and use training as a tool to resolve issues Report accurate statistics
Consistently achieve or exceed quality training and targets Conform to company and client security requirements
Qualifications
Graduate
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WNS | Assistant Manager Training
2 weeks ago
gurugram, India WNS Full timeTo drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently. Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...
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WNS | Assistant Manager Training
2 weeks ago
gurugram, India WNS Full timeTo drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently. Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...
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WNS | Assistant Manager Training
4 weeks ago
gurugram, India WNS Full timeDomain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service.Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews.Risk ops Drive individual and team goals including but not limited to...
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WNS | Assistant Manager Training | gurugram
2 months ago
gurugram, India WNS Full timeDomain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not limited to...
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WNS | Senior Associate
2 weeks ago
gurugram, India WNS Full timeAbout the Company - WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
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WNS | Senior Associate
2 weeks ago
gurugram, India WNS Full timeAbout the Company - WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
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WNS | Assistant Manager Training
2 weeks ago
gurugram, India WNS Full timePosition Overview : The ideal candidate will possess in-depth product knowledge of Google Ads, a strong understanding of digital marketing platforms, and the ability to differentiate Google Ads from other platforms.They will also demonstrate expertise in managing new hire training programs, driving performance improvement, and coaching teams to meet...
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WNS | Assistant Manager Training
1 week ago
gurugram, India WNS Full timePosition Overview : The ideal candidate will possess in-depth product knowledge of Google Ads, a strong understanding of digital marketing platforms, and the ability to differentiate Google Ads from other platforms. They will also demonstrate expertise in managing new hire training programs, driving performance improvement, and coaching teams to meet...
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WNS | Digital Marketing Executive | gurugram
2 months ago
gurugram, India WNS Full timeWNS is Hiring for GurugramKSS- Digital Marketing (GoogleAds)Job Description-Knowledge of managing SEM, PPC, Campaign creationThorough product knowledge of Google AdsShould be clear with Fundamentals, Search, Display, Mobile, YouTube, Shopping and AnalyticsPay Per Click and knowledge of other Digital Marketing terminologiesPitch and impact assigned clients in...
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gurugram, India WNS Full timeGreetings from WNS!! We are hiring for the role of Transaction Monitoring- AML/KYC We require someone with extensive knowledge and experience in AML/KYC. Job Description and Requirements: Possess end-to-end knowledge about AML Transactions Monitoring scenarios. Minimum 5 year of Experience in AMK/ KYC and specifically into transaction monitoring. Prior...
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gurugram, India WNS Full timeGreetings from WNS!!We are hiring for the role of Transaction Monitoring- AML/KYCWe require someone with extensive knowledge and experience in AML/KYC.Job Description and Requirements:Possess end-to-end knowledge about AML Transactions Monitoring scenarios.Minimum 5 year of Experience in AMK/ KYC and specifically into transaction monitoring.Prior relevant...
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WNS | Assistant Manager
2 weeks ago
gurugram, India WNS Full timeJob Description:We are looking for an experienced Training and Development Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes.You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.Training Managers work across many departments to get...
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WNS | Assistant Manager
1 week ago
gurugram, India WNS Full timeJob Description: We are looking for an experienced Training and Development Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training Managers work across many departments to...
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WNS - Group Manager - Analytics
2 weeks ago
Gurugram, India WNS Global Services Private Limited Full timeCompany Description:- WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company.- We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.- We enable businesses in Travel, Insurance, Banking and Financial...
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Assistant Manager Training
3 weeks ago
Gurugram, India WNS Full timeTo drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...
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Assistant Manager Training
3 weeks ago
Gurugram, India WNS Full timeTo drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently. Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...
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Assistant Manager Training
3 weeks ago
Gurugram, India WNS Full timeTo drive V and A and floor support training teams for on time and quality delivery. To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality...
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Assistant Manager Training
2 months ago
Gurugram, India WNS Full timeDomain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not limited to...
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Assistant Manager Training
2 months ago
Gurugram, India WNS Full timeDomain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not limited to...
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Assistant Manager Training
2 months ago
Gurugram, India WNS Full timeDomain Experience – KYC, AML, Transaction monitoring, Fraud Investigation. The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not limited...