Quality Analyst

1 month ago


Bengaluru, India Navi Full time

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.


Founders: Sachin Bansal & Ankit Agarwal


What would your role at Navi Look Like?


● Perform regular call audits/side barging/field visits to assess and govern the quality of the process.

● Identify Insights and remedy errors for the process.

● Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

● Compile and analyze data.

● Publish error analysis and training needs indicators.

● Investigate customer complaints and publish RCA.


What are some good skills for this role?

● Proven work experience in process improvement, process excellence, and quality assurance.

● Excellent communication skills, both written and verbal.

● Strong computer skills and knowledge of QA databases and applications.

● Strong analytical and problem-solving skills.

● Relevant training and/or certifications as a Quality Analyst (Six Sigma/Lean Management)


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