Account Manager

7 days ago

South Delhi, India Edfora Full time

About Us:

Edfora stands for Education for All and pledges to make education inclusive and accessible leveraging the power of technology. At Edfora, we develop differentiated learner centric platforms and products - those that positively impact learners the world over. We are determined to incrementally cater to all pursuits of human development and vow to remain unsettled until we become indispensably relevant to each learner on the planet.


About the Role:

We are looking for a dynamic and results-oriented front-line soldier to spearhead our academic operations spread across various centres pan India. This unique role will combine implementation of strategic vision with operational excellence to ensure delivery of high-quality educational experiences. This role is ideal for someone who thrives in a fast-paced environment and enjoys the challenge of constant hustling and continuous learning.


General Operations:

  • Seamless induction of a new student: Ensure that all necessary information is communicated effectively to students during the commencement of new batches, facilitating a smooth start to their academic journey.
  • Scheduled Student Communication: Prepare and dispatch scheduled communications to students, ensuring timely and accurate dissemination of important information.
  • Performance Feedback Reporting: Provide regular feedback to centres, highlighting successes and areas for improvement. Report these insights on a weekly/monthly basis to the Centre Head and National Head of Academic Operations.
  • Issue Resolution: Work closely with cross-functional teams to ensure customer concerns are resolved at the earliest. Planning and Coordination:
  • Ensure Parents Teacher Meetings (PTM) Compliance: Oversee and coordinate the nationwide planning, communication, and execution of Parents Teacher Meetings (PTM) across all batches and centres. Ensure effective follow-up communication to maximize parent attendance and engagement.
  • Ensure Timetable Adherence: Ensure meticulous planning, monitoring, and enforcement of the academic timetable. Guarantee that schedules are adhered to strictly, and classes are efficiently organized and conducted.


Student and Faculty Management:

  • Tracking Absentee Follow-Up and Counselling: Tracking follow-up calls with students who are absent from classes to determine the reasons for their absence. Ensure counselling sessions are conducted to address their needs, and meticulously record all interactions in the specified format.
  • Academic Progress Monitoring: Ensure daily, weekly and monthly closure of academic delivery in all the batches nationwide. Maintain comprehensive academic progress folders for all students across all active batches, ensuring up-to-date and accurate records of student performance.
  • Tracking Student Counselling and Guidance: Tracking conduction of counselling sessions aimed at providing guidance, motivation, and direction to students who are de-motivated or facing challenges, ensuring their well-being and academic success.
  • Attendance Monitoring: Monitor and track the attendance of both students and faculty members, ensuring adherence to attendance policies and addressing any issues promptly.


Examinations and Feedback:

  • Phase Test System Management: Ensure Phase Test conduction, timely collation and dispatch of marks to parents and students. Provide copies of marks to the respective faculty members for each batch.
  • Controller of Examinations: Maintain strict control and oversight of all examination processes, ensuring adherence to established protocols and standards.
  • Faculty Performance Feedback: Regularly monitor classroom feedback on faculty performance for assigned batches. Compile and audit feedback reports and ensure timely submission to the corporate office.


Batch and Centre Management:

  • New Batch Commencement: Provide essential information and support to students during the initiation of new batch classroom programs, ensuring a smooth and informed transition for all involved
  • Batch Change Management: Keep track for all batch changes for all students nationwide.
  • Centre Change Coordination: Track students applying for centre changes and ensure that the transition happens smoothly.


Key Expectations:

  • Strong analytical abilities and effective problem-solving skills.
  • Excellent verbal and written communication skills; the ability to call/email, connect and interact with existing clients.
  • Persuasive and goal-oriented.
  • Able to work accurately under stress and pressure to meet competing deadlines.
  • Proactive approach Team player with very good interpersonal skills and forward looking attitude.


Qualifications:

  • Education: Bachelor’s degree.
  • Experience: 0 to 2 years.


Skills:

  • Expertise in operating MS Excel (Pivot table, etc.) and MS PowerPoint
  • Familiar with the Indian education landscape and curriculum requirements especially in the test prep space
  • Excellent communication, interpersonal, and leadership skills
  • Ability to manage and motivate a diverse team
  • Thrives in a fast-paced environment and enjoys the challenge of constant hustling

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