Collaboration Support Engineer
1 week ago
Lead Consultant – Collaboration Support
Location: Any Genpact Location
Experience: 5-15 years
Only Immediate joiners, Please ignore 30 days notice or more.
Mandator Skills: Cisco call manager (CUCM), WebEx calling, UCCM
Kindly do apply here or share resume to nsenthil.kumar@genpact.com with Subject of "Collaboration Support"
Responsibilities
• Strong knowledge on SIP truck configuration, Integrations, and troubleshooting.
• Handson experience on Cisco Smart Licensing and HCS configuration.
• Deep understanding of Dial plan, Call routing, SLRG configuration and troubleshooting experience.
• Knowledge on Auto Attendant and Cisco Unity Integration would be Plus.
• Good Understanding of Data Purging and CDR analysis and CDR Reporting.
• Should have hands-on experience on Upgrading of Clusters.
• Good to have VM configuration and deployment knowledge.
• Detailed understanding of MGCP , SIP and H323 call flows and Messages.
• Should be able to understand and design and deployment of Infra.
• Very good understanding of log analysis and Packet capturing.
• Hands on experience on RTMT and Wireshark.
• Knowledge on installation of patches and VMtool Patches would be big advantage.
• Good knowledge on Virtualization and compatibility matrix on latest version of UCM product.
• Technical expert in following technologies
o Cisco call manager and Unity connection and Unity Express
o UCCX
o WebEx calling
o Voice gateways / routers
o Automation skills, Python
Qualifications we seek in you
• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
• Strong technical knowledge in Cisco voice technologies/IPT and UCCX
Preferred Qualifications/ Skills
• Strong communicator – English in spoken and written form
• Certifications such as Cisco CCNP voice or similar
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