Genpact | Collaboration Support Engineer | noida

19 hours ago

noida, India Genpact Full time

Lead Consultant – Collaboration Support

Location: Any Genpact Location

Experience: 5-15 years

Only Immediate joiners, Please ignore 30 days notice or more.


Mandator Skills: Cisco call manager (CUCM), WebEx calling, UCCM


Kindly do apply here or share resume to with Subject of "Collaboration Support"


Responsibilities

• Strong knowledge on SIP truck configuration, Integrations, and troubleshooting.

• Handson experience on Cisco Smart Licensing and HCS configuration.

• Deep understanding of Dial plan, Call routing, SLRG configuration and troubleshooting experience.

• Knowledge on Auto Attendant and Cisco Unity Integration would be Plus.

• Good Understanding of Data Purging and CDR analysis and CDR Reporting.

• Should have hands-on experience on Upgrading of Clusters.

• Good to have VM configuration and deployment knowledge.

• Detailed understanding of MGCP , SIP and H323 call flows and Messages.

• Should be able to understand and design and deployment of Infra.

• Very good understanding of log analysis and Packet capturing.

• Hands on experience on RTMT and Wireshark.

• Knowledge on installation of patches and VMtool Patches would be big advantage.

• Good knowledge on Virtualization and compatibility matrix on latest version of UCM product.

• Technical expert in following technologies

o Cisco call manager and Unity connection and Unity Express

o UCCX

o WebEx calling

o Voice gateways / routers

o Automation skills, Python


Qualifications we seek in you

• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

• Strong technical knowledge in Cisco voice technologies/IPT and UCCX


Preferred Qualifications/ Skills

• Strong communicator – English in spoken and written form

• Certifications such as Cisco CCNP voice or similar

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