Implementation Manager

3 weeks ago

Pune, India AppZen Full time

Job Description:


Manage multiple end-to-end single or multi-country implementations for customers simultaneously, acting in the role of Implementation Success Manager.


Experience: 8 to 12 Years


Roles & Responsibilities :

  • Knowledge about T&E receipt audit process
  • Hands-on experience with Concur or any other expense submission tool
  • Knowledge about end-to-end T&E process
  • Should have an understanding of how T-card & P-card, card program works
  • Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee
  • Build trustworthy relationships to effectively communicate and work with customers/internal teams/stakeholders
  • Oversee global/regional TE policy or template development if multi- country deployment and in program scope in case of EA implementation
  • Study AP process and map it to the ecosystem of Autonomous AP solution
  • Drive the requirement gathering and documentation
  • Evaluate complex customer business requirements gathered by the
  • Implementation Consultants following Fin Trans proven and consistent methodology
  • Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design
  • Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies
  • Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP
  • Team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation)
  • Act hands-on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants
  • Manage UAT related test result evaluation and bug-fixing
  • Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities


Good to have :


  • 8+ years of experience in implementing SaaS product or other relevant business consulting.
  • In-depth knowledge of AP/P2P function
  • A strong leader who can mentor and loves to develop people
  • Strong project management skills
  • Exceptional customer presence and presentation skills; comfortable in talking with C-suite executives
  • Ability to liaise with multiple internal cross-functional teams
  • Basic understanding of integration framework, for integration with relevant ERP/P2P systems

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