Implementation Manager
4 weeks ago
Job Description:
Manage multiple end-to-end single or multi-country implementations for customers simultaneously, acting in the role of Implementation Success Manager.
Experience: 8 to 12 Years
Roles & Responsibilities :
- Knowledge about T&E receipt audit process
- Hands-on experience with Concur or any other expense submission tool
- Knowledge about end-to-end T&E process
- Should have an understanding of how T-card & P-card, card program works
- Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee
- Build trustworthy relationships to effectively communicate and work with customers/internal teams/stakeholders
- Oversee global/regional TE policy or template development if multi- country deployment and in program scope in case of EA implementation
- Study AP process and map it to the ecosystem of Autonomous AP solution
- Drive the requirement gathering and documentation
- Evaluate complex customer business requirements gathered by the
- Implementation Consultants following Fin Trans proven and consistent methodology
- Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design
- Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies
- Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP
- Team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation)
- Act hands-on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants
- Manage UAT related test result evaluation and bug-fixing
- Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities
Good to have :
- 8+ years of experience in implementing SaaS product or other relevant business consulting.
- In-depth knowledge of AP/P2P function
- A strong leader who can mentor and loves to develop people
- Strong project management skills
- Exceptional customer presence and presentation skills; comfortable in talking with C-suite executives
- Ability to liaise with multiple internal cross-functional teams
- Basic understanding of integration framework, for integration with relevant ERP/P2P systems
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