Regional Site IT Business Partner

2 weeks ago

Chennai, India Live Connections Full time

Exp : 18yrs to 23yrs


This is a Senior position for a large complex region and needs someone with broad experience - not fully technical but need solid business experience to understand all the sites. Proven track record in managing Business Relationships and stakeholders, experience with manufacturing sites, leadership, and vendor management skills. Need someone who has worked in China & Japan markets is essential as this role will manage people across these regions, and primarily Asia Pacific.

Join us as a Regional IT Technical Director, a role that is fundamental to the success of our business. You will lead a regional team of skilled & specialist IT Professionals who will manage, deliver and actively drive improvements for the IT infrastructure, tools and services that directly support the workforce across their sites. This role is a key reason to join us as you will work inclusively in a diverse team to drive change, combining cutting-edge science with leading digital technology platforms and data.

Accountabilities:

As a Regional IT Technical Director, you will be accountable for the highest levels of user experience and satisfaction for all services delivered into a region. You will be responsible for proactively managing expectations and enabling colleagues to exploit our services at a regional level. You will also oversee the lifecycle management of local infrastructure working closely with relevant ETS Tower on the currency of servers in the region to ensure resilience and minimise business risk.

Essential Skills/Experience:

- A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improved performance.

- Fluent in English written and spoken, second language beneficial but not essential.

- Significant experience in the Bio/Pharma or Retail industry for service

- Strategic thinker, with innovative ideas and solutions for service delivery and exploitation

- Strong technical understanding across a range of technologies/domains.

- Superb communication and engagement skills and a proven relationship management professional

- Strong stakeholder skills to manage regional negotiations, expectations and resolutions.

- Strong influencing, networking and team working skills

- Strong experience working in a standards/governed/compliant environment

- Proven track record of owning and delivery IT Services in large organisation.

- Excellent knowledge of ServiceNow ITSM Toolset or similar.

- Proven experience owning, managing vendors, contracts, renewals, RFP activities.

- Leader and team player – sets example for team leads, line managers and others to follow.

- Significant experience managing, developing teams with an open, honest, accountable and collaborative team environment

Ideal candidate should have credible experience with the below:


The candidate should have extensive professional expertise in the China and Japan markets, as evidenced by their resume and the duration of their support for the region.



  • Global Business Relationship management
  • Manufacturing site experience
  • Technology & Leadership
  • Line Management
  • Vendor management

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