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Delivery Expert, Payroll

3 months ago

Kochi, India Strada Full time

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.


With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.


It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.


With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.



To learn more about us, visit stradaglobal.com




Job Summary

Strada Pay is a product roadmap innovation to create our own IP payroll engine.


The Delivery Expert is responsible for running the payroll processing in the day to day BAU environment. The Delivery Expert is the first point of contact for any client requests and works with the Payroll Country Owner (PCO) to provide customer service, while following the country standards.

The DE is also involved in the activation phase, which includes participation in client workshops, testing activity and any support the PCO may need during this phase.


  • Payroll Management – Independently process payroll end-to-end to ensure results are delivered as per the agreed calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities
  • Project Management – Participate in projects activating Strada Pay for customers, where needed
  • Solution Management – Maintain and improve client processing in Strada Pay, while adhering to country standards
  • Test Management – Validate all created client updates and rules within Strada Pay


Key Responsibilities

  • Run end-to-end payroll following payroll calendar(s) and agreed processes
  • Participates in projects activating the customer solution, including set up and the testing of Strada Pay customer workbooks where appropriate and with PCO support
  • Participate in project meetings and provide input in status report
  • Follow country standards and best practices for the client solution
  • Support with Client workbooks and related product and process documentation
  • Complete client testing scenarios for each product release and client workbook update
  • Ensure SOC controls are completed on time and with the necessary evidence
  • Conduct Knowledge Transfer sessions and support colleagues and clients
  • Act as the first point of contact for client support
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Support improvement initiatives
  • Update internal stakeholders in a timely and accurate way
  • Participate in projects and activities as needed




Knowledge, Skills, Abilities, and Experience


Knowledge, Education, Certification, Skills & Technical Proficiencies

  • Fluent in English (written, oral)
  • Advanced level of Excel
  • HR Consulting, payroll and outsourcing industry experience
  • A solutions-based thinker with a natural inquisitive mind
  • 3 years Degree or Diploma


Work Experience

  • At least 4 years’ experience in a payroll role
  • Business analysis experience
  • Experience working for a global organization with a multi-cultural environment




Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.


By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.


Our commitment to Diversity and Inclusion


Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.


At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.



Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.


Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.


Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.


Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.